IT Engineer

IT Engineer (Middle)

Location: Malaysia. Schedule: Hybrid (office in Petaling Jaya/remote from home).

The IT Engineer role is responsible for working with global Virtuozzo team members, physical infrastructure and SaaS systems to ensure the 24/7 availability of servers, services, and systems, and to support our local Malaysia office. You will join an existing team, adding additional capacity to help us continue to fulfil the needs of our growing worldwide organization. You will learn and work with our internal IT systems, including Microsoft 365, identity and access management, endpoint management, and the Atlassian stack.

 
Main responsibilities:

• Provide staff support through the IT helpdesk (Jira Service Management) for day-to-day IT matters 

• Manage access to SaaS systems, including regular reconciliation (Microsoft 365, Okta, Atlassian, Slack, Zoom)

• Set up email accounts, groups and calendars (Microsoft 365, Exchange Online, AD/Entra ID)

• Install, configure, and upgrade software for self-hosted systems

• Server maintenance and upgrades 

• Monitor servers and services (Zabbix), resolve or escalate incidents

• Troubleshoot outages, creating RFO (Reason of Outage) documents if required 

• Handle IT matters as needed during staff onboarding/offboarding, including endpoint enrollment (MDM) and asset delivery

• Support local office facilities: workplace equipment, network and meeting-room setup, hardware inventory, and coordination with local vendors and the office landlord

• Work with the wider IT and Security team to build, document, and implement internal processes and workflows 

• Contribute to the continuous improvement of the organization’s security hygiene and policies

• Help with hardware service and maintenance

• Plan and deliver assets to employees 

Prerequisite skills and experience 

• 3 years of working experience with Linux and be comfortable administering RHEL/CentOS and Debian/Ubuntu systems

• An understanding of networking concepts, ideally with some hands-on experience 

• A working knowledge of Windows and MacOS systems

• Good spoken and written English language skills

• Microsoft 365, Exchange Online and Active Directory administration 

• Understanding and maintenance of IT hardware

• Ability to work a mixed schedule with partial overlap with European time zones 

The following would be an advantage:

• Experience working in an IT helpdesk/customer support environment 

• Experience with identity/SSO (Okta), MDM (Hexnode or similar), or endpoint security (EDR) tooling

• Previous exposure to virtualization platforms

• Experience with office facilities or vendor coordination 

• Working experience with Apache, Nginx, MySQL, PostgreSQL, Zabbix, Puppet, Ansible, Docker, k8s would be great too, otherwise a keen willingness to expand your skills in these directions

About us
Virtuozzo is a leader in cloud infrastructure system software for AI. We offer an optimized operating system, orchestration, and management to service providers, SaaS companies, and the enterprise. Virtuozzo provides mainframe-like performance, reliability, and security while dramatically lowering overall cost and complexity. We combine deep engineering expertise with a relentless focus on performance, scalability, and innovation.  

What We Offer

• A role at the forefront of cloud technology with real impact and growth opportunities
• A collaborative environment where your ideas are valued and shipped
  
• Other perks and engagement opportunities
• Share options
• Referral bonuses