IT Support Engineer (MacOS)
devsavant
IT Executive Support Engineer
Solarvest· Atlantic Blue Sdn Bhd
About this role
Key Responsibilities
- Provide Level 2/3 application support for core business systems — ERP, CRM, HRMS, and other core platforms — including troubleshooting, root-cause analysis, and resolution.
- Serve as escalation point for issues that cannot be resolved at Level 1, and coordinate with application vendors and third-party support where required.
- Investigate and resolve data, configuration, workflow, and integration issues across connected systems.
- Support system configuration, enhancements, testing (UAT), and deployment of patches, updates, and new modules.
- Document issues, resolutions, and knowledge-base articles to strengthen team capability and reduce recurring tickets.
- Liaise with business stakeholders across departments (Finance, HR, Project Management, O&M, etc.) to understand requirements and translate them into system solutions.
- Monitor application performance and proactively identify improvement or automation opportunities (e.g. via Power Platform).
- Ensure application changes and access controls align with IT governance, security, and data-protection (PDPA) requirements.
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- 2–3 years of hands-on experience in application support, with a strong Level 2/3 troubleshooting background.
- Practical experience supporting ERP systems, and familiarity with CRM and HRMS platforms.
- Solid understanding of SQL / database querying for investigating and resolving data issues.
- Experience working with application vendors and managing escalations to resolution.
- Strong analytical and problem-solving skills, with the ability to work independently and manage competing priorities.
- Good communication skills in English and Bahasa Malaysia, with the ability to engage both technical and non-technical stakeholders.
Nice to Have
- Exposure to system integrations (REST APIs, event-driven workflows).
- Familiarity with IT service management (ITSM) tools and ticketing workflows.
Frequently Asked Questions
Is the salary disclosed for the IT Executive Support Engineer position at Solarvest?
The salary for this IT Executive Support Engineer role at Solarvest is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Executive Support Engineer position at Solarvest located?
This IT Executive Support Engineer role at Solarvest is based in Petaling Jaya, Selangor, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Executive Support Engineer role at Solarvest full-time or part-time?
This is listed as a Full time position. It is posted as a IT Executive Support Engineer role in the Atlantic Blue Sdn Bhd department at Solarvest.
Which team or department does the IT Executive Support Engineer at Solarvest belong to?
This IT Executive Support Engineer position is part of the Atlantic Blue Sdn Bhd department at Solarvest. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Executive Support Engineer position at Solarvest?
Click the "Apply Now" button on this page. You will be redirected to Solarvest's official application portal hosted on workable where you can submit your application directly.
When was the IT Executive Support Engineer job at Solarvest posted?
This IT Executive Support Engineer position at Solarvest was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Executive Support Engineer
Solarvest
You'll be redirected to Solarvest's official application page on workable.