IT Help Desk Specialist
Uni Systems
IT Help Desk Specialist
ixllearning· IT
About this role
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Help Desk Specialist. In this role, you'll be at the forefront of delivering top-tier help desk support to IXL’ers in our dynamic San Mateo, CA office. Your solid technical skills, proactive problem-solving, and commitment to customer satisfaction will ensure smooth and efficient tech operations, making you an essential part of our support team.
This is a full-time position in our San Mateo, CA, headquarters office. The work schedule for this role is Monday-Friday in the office.
WHAT YOU'LL BE DOING
- Provide advanced technical support and mentorship to help desk specialists
- Deliver an exceptional internal customer experience with timely, professional, and effective technical assistance
- Oversee the deployment, maintenance, troubleshooting, and support of software, hardware, and operating systems on macOS, Windows, and Linux platforms
- Quickly and efficiently resolve complex support tickets involving hardware, software, and malware
- Assist in administering Google Workspace, Vonage phone system, Entra ID, and other critical office-wide systems
- Enhance documentation for processes, training, and internal resources
- Contribute to the technology integration of mergers and acquisitions across several business units
WHAT WE'RE LOOKING FOR
- Bachelor’s degree in computer information systems or a related field
- 3-5 years of experience in help desk support
- Experience managing conference rooms and A/V equipment
- Excellent written and spoken communication skills
- Strong ability to prioritize tasks, use resources wisely, and drive process improvement
- Customer-centric attitude with a strong passion for helping others
- Passion for improving education through technology!
The base hourly rate for this full-time position is $28.00 to $33.00 per hour + benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire pay for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
ABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.
Frequently Asked Questions
What is the salary for the IT Help Desk Specialist role at ixllearning?
The listed salary for this IT Help Desk Specialist position at ixllearning is USD 28–33. This is an full-time role.
Where is the IT Help Desk Specialist position at ixllearning located?
This IT Help Desk Specialist role at ixllearning is based in San Mateo, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the IT Help Desk Specialist at ixllearning belong to?
This IT Help Desk Specialist position is part of the IT department at ixllearning. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Help Desk Specialist position at ixllearning?
Click the "Apply Now" button on this page. You will be redirected to ixllearning's official application portal hosted on greenhouse where you can submit your application directly.
When was the IT Help Desk Specialist job at ixllearning posted?
This IT Help Desk Specialist position at ixllearning was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Help Desk Specialist
ixllearning · 💰 USD 28–33
You'll be redirected to ixllearning's official application page on Greenhouse.