IT Help Desk Technician

Company Description

About Truck Centers, Inc.
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

Job Description

We're looking for an IT Help Desk Technician to join our fast-paced IT department as the frontline of technical support for our internal teams. You'll be the first call when something breaks and the person who tracks it through to resolution - troubleshooting hardware and software issues, setting up new workstations, and working with vendors to keep our people productive across our locations.

This is a good fit for someone who's organized, communicates clearly, stays calm under pressure, and genuinely enjoys customer service - just with internal "customers" instead of external ones.

Schedule:

• This position will work Monday-Friday, 8am-4pm.

What You'll Do:

• Answer and resolve 1st- and 2nd-tier support tickets
• Work with outside vendors on support tickets and project-related tasks
• Set up workstations with computers, peripherals, and required software
• Test computer hardware (hard drives, mice, keyboards, etc.) to confirm proper functionality
• Install and configure software and security applications to spec
• Monitor IT support services and keep service request records up to date
• Provide onsite support as needed to minimize downtime and resolve issues promptly
• Take scheduled technical support calls
• Coordinate with IT team members, internal users, and vendors to resolve issues quickly
• Support teammates as needed to help the department and company hit their goals
• Stay current on company, DTNA, and product bulletins — recalls, failures, new product lines, and industry trends — so you can apply that knowledge on the job

Qualifications

What We're Looking For:

• 2+ years of professional experience or combination of professional and academic experience
• Valid Driver’s License and ability to meet insurance requirements is required
• Experience with ConnectWise software is a plus
• Demonstrated knowledge of technological equipment, operating systems, applications, troubleshooting, general network administration, and handling networking issues in a Windows-based environment
• Strong organization skills that reflect the ability to perform and prioritize multiple projects
• Strong personal conviction to safety, producing quality work, customer service, and commitment to company values
• Some travel may be required to perform on-site technical assistance for other TCI locations
• Must be willing to participate in a pre-employment background check and drug screen

What We Offer:

Pay Range: $20.42 - 30.64 per hour

• 401(k) with company match
• Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms

Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE).  All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits. 

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