IT Infra Specialist

Job Title

Job Description

IT Infra Specialist | Pune, India | Full-time

If you are passionate about delivering exceptional IT support, managing enterprise infrastructure, and ensuring seamless technology experiences for global users, this could be the ideal opportunity for you.

Your Role:

As an IT Infra Specialist, you will provide Level 1 and Level 2 IT infrastructure support to global and local users while ensuring high service quality and adherence to Service Level Agreements (SLAs). You will be responsible for end-user support, device lifecycle management, infrastructure troubleshooting, workplace technology, and digital enablement initiatives.

Join our Global Service Center team and contribute to delivering reliable, efficient, and customer-focused IT services that support Vanderlande's global operations.

What you will do/Key Responsibilities:

• Provide Level 1 and Level 2 technical support for hardware, software, networking, and workplace technologies.

• Monitor and manage support tickets to ensure timely resolution in line with defined SLAs.

• Troubleshoot issues related to desktops, laptops, printers, peripherals, and network connectivity.

• Provide end-user support for Windows 11, Office 365, Outlook, Active Directory, VMware basics, and mobile devices.

• Support Application Lifecycle Management (ALM) activities.

• Collaborate within the Global Service Center and escalate issues when required.

• Manage onboarding and offboarding IT activities.

• Prepare laptops and workstations for new employees.

• Maintain hardware inventory and webshop assignments.

• Ensure meeting room technology and connectivity remain fully operational.

• Support local IT setups for town halls and business events.

• Monitor hardware lifecycle and maintain computing and storage environments.

• Share technical knowledge and mentor junior team members.

• Contribute to digital enablement initiatives by piloting new tools and promoting adoption.

• Assist in planning and delivering digital events and training sessions.

• Identify opportunities for automation and process improvements.

• Support Microsoft Power Platform initiatives where applicable.

What you bring:

• Around 7 years of experience in IT Infrastructure and End User Support.

• Experience working within IT Service Management environments while meeting SLA targets.

• Strong knowledge of:

  • Windows 11

  • Microsoft Office 365

  • Outlook

  • Active Directory

  • VMware (basic administration)

  • Mobile device support

• Experience troubleshooting:

  • Desktop and laptop hardware

  • Printers and peripherals

  • Software installations and configurations

  • Network connectivity issues

• Knowledge of:

  • Storage and computing infrastructure

  • Digital workplace platforms

  • Application Lifecycle Management (ALM)

• Understanding of Microsoft Power Platform is desirable.

• Strong organizational, communication, and customer service skills.

• Ability to work collaboratively within global support teams.

• Willingness to work flexible and rotational 24x7 shifts.

• Positive attitude with excellent teamwork and problem-solving abilities.

Preferred Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Relevant IT certifications (Microsoft, ITIL, VMware, or equivalent) are an added advantage.

About Vanderlande:

Vanderlande is a market-leading global partner for future-proof logistic process automation in the warehousing, airports, and parcel sectors. Its extensive portfolio of integrated solutions—including innovative systems, intelligent software, and lifecycle services—helps customers achieve fast, reliable, and efficient automation.

Established in 1949, Vanderlande has over 9,000 employees worldwide and is recognized as a trusted partner for automation solutions across diverse industries. Since becoming part of Toyota Industries Corporation in 2017, Vanderlande has continued its sustainable growth through innovation, global collaboration, and customer success.

Website: www.vanderlande.com

What we offer:

Working at Vanderlande comes with the support and space to grow, achieve, and enjoy the journey. Here is what that looks like in practice:

• Competitive salary package

• 30 days of annual leave (pro-rated from the start of the financial year), including:

  • 22 paid leave days

  • 8 sick/casual leave days

  • Applicable government holidays

• Flexible and hybrid working model that promotes work-life balance

• Certified Great Place to Work organization

• Access to Vanderlande Academy and extensive learning & development programs

• Comprehensive medical insurance, including parental coverage

• On-site health center, gym facilities, employee wellbeing sessions, and in-house doctor support

• Opportunities to participate in Vanderlande communities and employee initiatives

• Opportunity to collaborate with global teams across multiple regions

How we work

We work by three values: Every day better, We care, and Team play.

In practice, this means we drive customer success, lead with transparency, celebrate achievements together, and do what we say.

Ready to apply?

Are you interested in this position? Apply directly via our careers page with your CV/Resume.

Diversity & Inclusion

Vanderlande is an equal opportunity employer. Qualified applicants will be considered without regard to race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.