Assoc Clinical Specialist CST
medtronic
IT Major Incident Operator (MIO)
medtronic· COS Medtronic Shared Services Americas S.A.S.
About this role
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.
A Day in the Life
Responsible for proactive monitoring and engagement to prevent and mitigate major outages, leveraging expertise in ServiceNow Ticketing,AI Ops, and monitoring tools such as SolarWinds. Collaborates with IT infrastructure, application, and vendor teams to resolve major incidents, ensures timely escalation to the Major Incident team, and leads ITSM process management—including Incident, Problem, CMDB, Change, and Knowledge Management—with a focus on proactive monitoring, network visibility, early detection, and continuous improvement.
in IT Operations.
Responsibilities may include the following and other duties may be assigned:
- Manage and audit ServiceNow tickets (Incident, Change, Problem, Knowledge Base)
- Create advanced ServiceNow and Power BI reports for trends and analytics
- Lead daily IT Ops calls, RCA transitions, and debrief meetings with IT teams
- Develop preventive strategies, manage small/medium projects, and conduct training
- Generate reports and statistics on major team performance
Required Knowledge and Experience:
- Bachelor’s degree
- Five to seven years of experience in IT industry, ideally with ITIL Service Management expertise
- Proficiency with Power BI, ServiceNow dashboards, and Office 365 (Excel, Word, PowerPoint, Outlook) for reporting, analysis, and custom searches
- Strong use of MS Teams, SharePoint Sites/Lists, and OneNote for collaboration, documentation, and tracking tasks/projects
- Knowledge of AI tools is advantageous
- Fluent in English
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Recruitment Fraud Alert
We are aware of phishing scams targeting job seekers. Please keep the following in mind:
Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses.
Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate.
If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments.
If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
Frequently Asked Questions
Is the salary disclosed for the IT Major Incident Operator (MIO) position at medtronic?
The salary for this IT Major Incident Operator (MIO) role at medtronic is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Major Incident Operator (MIO) position at medtronic located?
This IT Major Incident Operator (MIO) role at medtronic is based in Bogotá, Bogota, Colombia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Major Incident Operator (MIO) role at medtronic full-time or part-time?
This is listed as a Full time position. It is posted as a IT Major Incident Operator (MIO) role in the COS Medtronic Shared Services Americas S.A.S. department at medtronic.
Which team or department does the IT Major Incident Operator (MIO) at medtronic belong to?
This IT Major Incident Operator (MIO) position is part of the COS Medtronic Shared Services Americas S.A.S. department at medtronic. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Major Incident Operator (MIO) position at medtronic?
Click the "Apply Now" button on this page. You will be redirected to medtronic's official application portal hosted on workday where you can submit your application directly.
When was the IT Major Incident Operator (MIO) job at medtronic posted?
This IT Major Incident Operator (MIO) position at medtronic was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Major Incident Operator (MIO)
medtronic
You'll be redirected to medtronic's official application page on Workday.