IT Operations Manager

It has been more than 60 years since SYSTRA has garnered expertise that spans the entire spectrum of Mass Rapid Transit System. SYSTRA India’s valuable presence in India roots back to 1957, where SYSTRA worked on the electrification of Indian Railways. Our technical excellence, holistic approach and the tremendous talent provides a career that puts people who join us at the heart of improving transportation and urban infrastructure efficiency.

Understand better who we are by visiting www.systra.in

Context

SYSTRA is an international engineering and consultancy group in transport infrastructures.

For over 50 years, SYSTRAs has been supporting its partners and customers on all phases of a project, from design to implementation and from construction to maintenance.

With its 10 500 collaborators, it is the world leader in transport infrastructure design.

The IT services department of SYSTRA is looking for an IT operations manager to support SYSTRA’s worldwide growth.

Missions/Main Duties

Reporting to the Head of IT services department, the IT operations manager’s main mission consists of managing the day-to-day operations of the IT department, ensuring that all systems, services, and IT infrastructure (server, storage, network,) work reliably and efficiently.

Profile/Skills

• Provide full monitoring services: manage platform, add/remove probes and check alerts.
• Check backup and fix incidents.
• Ensure all systems are up to date from security standpoint and drive remediation actions.
• Manage IT helpdesk service requests and reported incidents and ensure all SLA metrics are met as per agreed SLA norms.
• Have end to end management of problem process including major incidents handling until its closure and validated RCA.
• Perform IT operational tasks in scope (backup, creation of Active Directory admin account etc.)
• Assist IT Governance and Compliance as per local and global regulation.
• Manage team workload, shifts/rosters, and availability on a 24 x 7 basis.
• Provide and maintain KPI as well as a continual improvement plan.
• Report performance metrics, dashboards, monthly updates and issue progress to all relevant stakeholders and IT leaders as and when required.
• Develop and maintain IT operational procedures, Sow’s, policies, KB and other documentation.
• Contribute to disaster recovery testing.
• Ensure compliance with all relevant regulations and standards.
• Drive and contribute to global projects as and when required.
• Responsible for managing trainings and development of the team

We commit to put people who join us at the heart of improving transportation and urban infrastructure efficiency. As we are growing, this is time to be a part of this challenging adventure. It’s not a job - it’s a career!