IT Service Desk Analyst
CloudFactory
IT Service Desk Analyst
medhealth3· MedHealth
About this role
Company Description
MedHealth are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.
Job Description
At the core of the role is fantastic service, and a drive, desire and passion to create amazing outcomes for our customers. The Service Desk Support Team is the first touchpoint for all Technology related calls and tickets. Reporting to the Service Desk Team Leads, your ability to work under pressure, troubleshoot and diagnose issues coupled with great communication will be key to your success.
Key Duties
- Ensure all calls are answered within a specified period
- Provide a first-class service through to resolution within agreed SLAs
- Document and maintain accurate records of support activities and troubleshooting
- Assist in investigating, analysing and resolving hardware problems including performing hardware repairs, maintenance, technical assistance and support on all computing equipment and peripherals
- Carry out activities related to user account management such as creating, changing and deleting user accounts
- Troubleshoot and resolve issues related to network and printers
- Provide remote and on-site support as required by the business
Qualifications
To be considered for the position you will be a customer focused experienced IT Service Desk Analyst with the following experience and attributes:
- 1 years of working on a technical service desk or similar support environment
- Experience with Freshworks or similar ticketing system
- High level of experience in Office 365 applications support
- Experience with Windows Server for items such as Active Directory, Print Services etc
- Sound understanding of ITIL practices
- Experience using Pure Cloud or similar phone systems
- Experience in Office 365 applications support
- Able to work in high growth businesses, with high volumes of data & information and ever-changing needs
- Exceptional attention-to-detail
- Great interpersonal and Communication skills
Additional Information
So why be part of the MedHealth Group?
- We offer hybrid working arrangements
- Employee discounts for health insurance, gyms, pools and travel club
- Novated leasing and salary sacrificing
- Paid parental leave
- Purchased Leave (up to 4 weeks)
- Employee Assistance Program
Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.
** We will not be able to support international applicants for this role.
You are welcome here.
Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
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Frequently Asked Questions
Is the salary disclosed for the IT Service Desk Analyst position at medhealth3?
The salary for this IT Service Desk Analyst role at medhealth3 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Service Desk Analyst position at medhealth3 located?
This IT Service Desk Analyst role at medhealth3 is based in au, Melbourne, Melbourne, VIC, Australia, VIC. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Service Desk Analyst role at medhealth3 full-time or part-time?
This is listed as a Full time position. It is posted as a IT Service Desk Analyst role in the MedHealth department at medhealth3.
Which team or department does the IT Service Desk Analyst at medhealth3 belong to?
This IT Service Desk Analyst position is part of the MedHealth department at medhealth3. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Service Desk Analyst position at medhealth3?
Click the "Apply Now" button on this page. You will be redirected to medhealth3's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the IT Service Desk Analyst job at medhealth3 posted?
This IT Service Desk Analyst position at medhealth3 was posted on Aug 27, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Service Desk Analyst
medhealth3
You'll be redirected to medhealth3's official application page on SmartRecruiters.