IT Service Desk Technician
steeldynamics· Information Technology
About this role
Subsidiary
Steel DynamicsOverview
This position is responsible for providing IT service desk support for SDI & OmniSource users. Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work orders/resolutions.
Responsibilities
- Answer the service desk phone lines and be a part of the weekly rotation for answering after-hours emergency calls.
- Log calls requesting technical assistance into the help desk software.
- Troubleshoot software & hardware issues and document resolutions.
- Assign work orders, follow up on status, and communicate status to users.
- Handle requests & verify requested information with managers, and track progress.
- Assist with installation and configuration of PC’s, laptops, and peripherals.
- Process New User Requests and Termination Requests.
- Support Retail equipment- ATM, printers, cameras, scale interface.
- Periodically travel to remote locations and assist other IT technicians.
- All other duties as required.
- Represent the company in a professional manner and provide excellent Customer Service
Qualifications
Required
- Excellent problem-solving skills and work well in a team environment
- Positive attitude and highly motivated
- A team player with excellent communication skills
- Customer service oriented
Preferred
- Associate degree or equivalent technical work experience.
- CompTIA Certifications: A+, Security+, Network+, or Server+
- Knowledge of various versions of Microsoft Windows and Office required.
- Knowledge of Microsoft Active Directory and Exchange preferred.
- Timely communication and complying with policies and procedures required.
- The ideal candidate must be energetic, detail oriented, and organized.
- Flexible work schedule.
Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.
Frequently Asked Questions
Is the salary disclosed for the IT Service Desk Technician position at steeldynamics?
The salary for this IT Service Desk Technician role at steeldynamics is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the IT Service Desk Technician job at steeldynamics remote?
Yes, this IT Service Desk Technician position at steeldynamics is remote, with team members based in Fort Wayne, IN, US. You can work from home or anywhere in the supported regions.
Is the IT Service Desk Technician role at steeldynamics full-time or part-time?
This is listed as a OTHER position. It is posted as a IT Service Desk Technician role in the Information Technology department at steeldynamics.
Which team or department does the IT Service Desk Technician at steeldynamics belong to?
This IT Service Desk Technician position is part of the Information Technology department at steeldynamics. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Service Desk Technician position at steeldynamics?
Click the "Apply Now" button on this page. You will be redirected to steeldynamics's official application portal hosted on icims where you can submit your application directly.
When was the IT Service Desk Technician job at steeldynamics posted?
This IT Service Desk Technician position at steeldynamics was posted on Jul 9, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Service Desk Technician
steeldynamics
You'll be redirected to steeldynamics's official application page on icims.