IT Service Management Trainee
Smart Technology Solutions
IT Service Management Trainee
Smart Technology Solutions· IT Services Management
About this role
- Provide Level 1 support for ITSM tools and the ERP system, including initial triage, ticket logging, and basic issue resolution.
- Manage the product catalog within the ERP system, including adding new items, updating existing entries, categorizing products, and identifying/merging duplicates.
- Oversee MSP contracts by tracking renewals in the system, managing notifications, monitoring usage, and generating contract-related reports.
- Generate internal and external reports as needed to support operations, compliance, and decision-making.
- Bachelor's degree in information technology, Computer Science, Business Information Systems, or a related field.
- SQL and Power BI experience is a plus
- Strong attention to detail for catalog and contract data management.
- Good communication skills
- Ability to work collaboratively in a team environment and follow documented processes.
- A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.
- Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.
- Supportive & collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.
- A space for every personality: Love socializing? You’ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We’ve got dedicated Focus Rooms perfect for deep work.
- Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for
Frequently Asked Questions
Is the salary disclosed for the IT Service Management Trainee position at Smart Technology Solutions?
The salary for this IT Service Management Trainee role at Smart Technology Solutions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Service Management Trainee position at Smart Technology Solutions located?
This IT Service Management Trainee role at Smart Technology Solutions is based in New Damietta City, Damietta El-Gadeeda City, Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Service Management Trainee role at Smart Technology Solutions full-time or part-time?
This is listed as a Full time position. It is posted as a IT Service Management Trainee role in the IT Services Management department at Smart Technology Solutions.
Which team or department does the IT Service Management Trainee at Smart Technology Solutions belong to?
This IT Service Management Trainee position is part of the IT Services Management department at Smart Technology Solutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Service Management Trainee position at Smart Technology Solutions?
Click the "Apply Now" button on this page. You will be redirected to Smart Technology Solutions's official application portal hosted on workable where you can submit your application directly.
When was the IT Service Management Trainee job at Smart Technology Solutions posted?
This IT Service Management Trainee position at Smart Technology Solutions was posted on Jul 22, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Service Management Trainee
Smart Technology Solutions
You'll be redirected to Smart Technology Solutions's official application page on workable.