Sous Chef - Sawmill Creek Resort
cedarfair
FULL TIME
IT Service Supervisor
cedarfair· Information Technology
About this role
Overview
Oversees IT operations functions including project management, service delivery, and service continuity. Manage IT service technicians as well as coordinate and escalate service requests to the internal or external technical resources to ensure end-to-end service delivery expectations are achieved or exceeded. Hire, train, mentor, and schedules assigned support staff.
Pay Rate: $25.00/DOE
Responsibilities
- Supervise assigned support staff including hiring, performance evaluation, and disciplinary action. Train staff on operational procedures and troubleshooting techniques. Schedules support coverage appropriate to the changing needs of the park.
- Oversees service desk functions. Accountable to establishing and meeting service level agreements. Gather and analyze metrics to benchmark the helpdesk workload/performance. Monitors incidents and ensures resources areassigned and escalation procedures are followed to coordinate recovery.
- Resolves problem situations in a professional manner. Accurately communicates information to create a work environment that lends itself to the best interests of the departmental personnel and customer service levels.
- Maintains a broad technical understanding including ability to analyze and troubleshoot network, computer hardware,operating systems, and application issues.
- Develops and maintains an equipment lifecycle that includes the acquisition, deployment, repair, and disposition. Maintains an accurate equipment inventory. Works with IT Manager to identify and prioritize division IT equipment needs and request. Ensure equipment standards are met.
- Identifies problem trends in order to ensure permanent solutions to recurring problems are identified and associated solution developed. Recommends and implements measures to improve reliability and efficiency.
- Accurately articulates and communicates pertinent information. Assists in development and implementation of service delivery quality control processes and procedures.
- Serves as one of the around the clock contacts for all related support issues, providing advanced level technology support.
Qualifications
Education: Equivalent work experience may be substituted for some of the above education.
Required: Vocational / technical training
Field of study: Information Technology
Field of study: Computer Systems
License, Certification, or Other:
Type: ITIL Foundations
License: Preferred
Type: A+
Type: Driver's License- preferred
Experience: 6-8 Years preferred
Frequently Asked Questions
Is the salary disclosed for the IT Service Supervisor position at cedarfair?
The salary for this IT Service Supervisor role at cedarfair is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Service Supervisor position at cedarfair located?
This IT Service Supervisor role at cedarfair is based in Glendale, AZ, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Service Supervisor role at cedarfair full-time or part-time?
This is listed as a FULL TIME position. It is posted as a IT Service Supervisor role in the Information Technology department at cedarfair.
Which team or department does the IT Service Supervisor at cedarfair belong to?
This IT Service Supervisor position is part of the Information Technology department at cedarfair. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Service Supervisor position at cedarfair?
Click the "Apply Now" button on this page. You will be redirected to cedarfair's official application portal hosted on icims where you can submit your application directly.
When was the IT Service Supervisor job at cedarfair posted?
This IT Service Supervisor position at cedarfair was posted on Jun 18, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Service Supervisor
cedarfair
You'll be redirected to cedarfair's official application page on icims.