IT Support
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IT Support
About this role
About EPOS
Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider. Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth. With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.
As a team member, you will work cross functionally to support our international business and users in KL, Malaysia , and different locations across SEA countries, support basic office IT infrastructure, provide IT services and IT assets management; manage regional projects such as hardware/software upgrade project and company wide project support e.g. Double 11 , business- specific project e.g. global user experience improvement; involve in global Merge & Acquisition integration projects working on cross-function collaboration from different business units in different continents, etc.
Job Description
- Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
- Support VIP/VVIP desktop and event support
- Support event, video conference with understanding knowhow and break fix
- Support and troubleshoot desktop Technology and application like Microsoft Office
- General concept for reporting, dashboard
- With proactive communication with senior executive with quick resolution and follow up plan
- Fast learner on new technology with data driven
- Ensuring proper documentation, notification, tracking, and follow up of all incidents
- Team Management with cross country is preferred
- Passionate, high performer, fast learner, willing to take ownership
- Work overtime required occasionally for emergency, project and VP support
Job requirements:
- 5+ years of work experience in large enterprise companies
- University degree in computer science or equivalent experience in IT
- Strong knowledge in User & VIP Support and ITIL methodology
- Proven ability of project management
- Strong Communication with different department and stakeholders
- Excellent English and Mandarin (Speaking and writing)
Frequently Asked Questions
Is the salary disclosed for the IT Support position at EPOS?
The salary for this IT Support role at EPOS is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Support position at EPOS located?
This IT Support role at EPOS is based in Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Support role at EPOS full-time or part-time?
This is listed as a Full time position. It is posted as a IT Support role at EPOS.
How do I apply for the IT Support position at EPOS?
Click the "Apply Now" button on this page. You will be redirected to EPOS's official application portal hosted on workable where you can submit your application directly.
When was the IT Support job at EPOS posted?
This IT Support position at EPOS was posted on May 28, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Support
EPOS
You'll be redirected to EPOS's official application page on workable.