IT Support Engineer

Company Description

If you are seeking a new opportunity within an innovative company that is always looking for ways to keep up with ever changing technology, then you have come to the right place.

We are seeking a dedicated IT Support Engineer to join our team to help maintain our companies infrastructure, resolve technical issues and provide support to our employees both locally and globally. 

Job Description

This is a "hands on “role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach.

• Provide telephone and email support for internal users
• Microsoft365 User Administration
• Starters / Movers / Leavers Process
• Backup administration and testing
• Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
• Document new and update existing IT procedures
• Assist with projects of all sizes including technology infrastructure and software projects
• Overall management and responsibility for the efficient handling of support requests
• The ability to conduct and participate in client meetings / system demonstrations
• Remote support for clients regardless of location
• Software installation, desktop imaging, software inventory and monitoring
• Configuration and installation of physical and virtual servers
• Administration and configuration of Cisco Networking devices. (Switches / Firewalls)

Qualifications

• A minimum of 3 years’ experience providing 2nd and 3rd line IT support
• A professional approach with excellent communication and interpersonal skills
• Strong experience installing, supporting, and troubleshooting:
  • Windows 11
  • Microsoft 365 and Exchange
  • Active Directory
  • Networking technologies including DNS, DHCP, and TCP/IP
  • VMware and Hyper-V
  • Remote access tools
  • Mobile device configuration and support (iPhone/iPad)
• The ability to work effectively under pressure while maintaining a positive, customer-focused attitude
• The ability to accurately understand and interpret customer requirements
• Excellent time management skills with the ability to prioritise and manage workloads independently

Additional Information

• 22 days holiday (increasing to 25 days after 1 years service and with length of service) 
• Free onsite gym
• Free breakfast and lunches in our onsite canteen "The Hangar"
• Cycle to work scheme
• Private healthcare and pension
• 2x "Giving back" charitable days per annum

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