Business Analyst - Intermediate
Vista Group
IT Support (No experience required)
Vista Group· Platform & Client Support
About this role
We enjoy what we do, and we are committed to improving moviegoers' cinema experience. If you live in Mexico City, join us as a Helpdesk Support Specialist.
Key Responsibilities
- Investigating and resolving problems that arise with our software at a 1st level
- Investigating and determining issues not concerning Vista such as hardware malfunctions, OS problems, and network connectivity that arise at a 1st level
- Using SQL Server and SQL statements to assist with problem solving
- Escalating problems with the proper parties when it cannot be easily resolved during 1st level troubleshooting - this includes opening support tickets with 2nd level support with all necessary logs and supporting information
About Vista
Vista is a world-leading company that makes software for the cinema industry. Started in Auckland, New Zealand, over 25 years ago, we now serve cinemas, film distributors, and moviegoers worldwide.
We have offices and subsidiary companies in Mexico City, Los Angeles, Sydney, London, Amsterdam, Cape Town, Shanghai and Kuala Lumpur. We use the latest technologies and offer a fun, agile and collaborative environment. We continue to innovate and build our reputation as one of the best New Zealand tech companies to work for.
Qualifications and experience:
- Strong client-facing skills
- Solid task management and understanding of assigned priorities
- Excellent written and verbal communication skills and excellent command of the English language
- Bachelor’s degree in an IT or Computer Science related field or minimum 1 year experience in a hands-on IT role (support analyst, software or similar)
- Interest in the cinema industry
- Full time role + rotating shifts
- Mexico City resident
Our people share a passion for technology and cinema, and we have built a team that enjoys what it does. It is important to us to keep learning, improving, and sharing knowledge and ideas through a dynamic workplace culture.
We have a range of benefits that include:
- Food coupons
- All law benefits and better
- Medical Insurance
- Hybrid Scheme
- Is mandatory to have work permit for Mexico
- Monthly salary 14,000MXN
#LI-VISTA
Frequently Asked Questions
Is the salary disclosed for the IT Support (No experience required) position at Vista Group?
The salary for this IT Support (No experience required) role at Vista Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Support (No experience required) position at Vista Group located?
This IT Support (No experience required) role at Vista Group is based in Tlalpan, Ciudad de México, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Support (No experience required) role at Vista Group full-time or part-time?
This is listed as a Full time position. It is posted as a IT Support (No experience required) role in the Platform & Client Support department at Vista Group.
Which team or department does the IT Support (No experience required) at Vista Group belong to?
This IT Support (No experience required) position is part of the Platform & Client Support department at Vista Group. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Support (No experience required) position at Vista Group?
Click the "Apply Now" button on this page. You will be redirected to Vista Group's official application portal hosted on workable where you can submit your application directly.
When was the IT Support (No experience required) job at Vista Group posted?
This IT Support (No experience required) position at Vista Group was posted on Jun 23, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Support (No experience required)
Vista Group
You'll be redirected to Vista Group's official application page on workable.