IT Support Specialist

IT SUPPORT SPECIALIST

Company Overview:

415 Group is a growing and well-established provider of managed IT services dedicated to delivering professional, reliable, and security-focused technology solutions to our clients. We pride ourselves on maintaining a supportive, team-oriented culture where employees are encouraged to learn, grow, and build long-term careers.

Our IT team supports a wide variety of businesses and technologies, creating an environment where every day brings new technical challenges and opportunities to learn. We value professionalism, accountability, collaboration, and exceptional client service while maintaining a stable and organized work environment for our employees.

Position Overview:

Due to continued growth, we are currently seeking an IT Support Specialist to join our team in our North Canton Campus. This position serves as a key first point of contact for client support requests and technical issues.

The ideal candidate is detail-oriented, technically curious, organized, and comfortable troubleshooting a wide variety of IT issues. Successful team members enjoy solving problems, following established processes, learning new technologies, and working collaboratively with both clients and coworkers.

This role provides exposure to many areas of IT support including Microsoft 365, networking, endpoint security, business applications, hardware troubleshooting, and remote support technologies.

Basic Functions:

• Assist clients with technical issues involving Microsoft operating systems and core business applications.
• Assist clients with issues involving Microsoft 365, Outlook, user account administration, and permissions management.
• Troubleshoot WAN, LAN, Wi-Fi, firewall, and VPN connectivity issues.
• Support clients with issues related to line-of-business software applications.
• Monitor and respond to system alerts involving workstation performance, storage, security, and connectivity.
• Professionally communicate with clients regarding ticket progress, updates, scheduled changes, and issue resolution.
• Document troubleshooting steps and resolutions according to company procedures.
• Escalate issues appropriately when additional technical resources are needed.

Additional Duties and Responsibilities:

• Deliver excellent customer service and professional phone communication.
• Manage and prioritize multiple support requests effectively.
• Work collaboratively within a team-oriented support environment.
• Follow established technical procedures and documentation standards.
• Demonstrate initiative and willingness to troubleshoot independently while utilizing team resources appropriately.
• Participate in ongoing technical learning and professional development.

Requirements:

• Minimum of 2 years of hands-on IT support experience required. Candidates without professional IT support experience need not apply.
• Strong working knowledge of Windows operating systems and desktop troubleshooting.
• General experience with Active Directory, Microsoft 365, networking concepts, and common IT management tools.
• Ability to diagnose and resolve hardware, software, and network-related issues.
• Strong attention to detail and ability to follow documented procedures consistently.
• Strong communication and interpersonal skills with both clients and team members.
• Ability to work independently while also contributing positively within a collaborative team environment.
• Willingness to learn new technologies and adapt in a fast-changing technical environment.
• IT certifications such as CompTIA A+, Network+, or Microsoft certifications are considered a plus.

What It’s Like to Work Here:

• Structured onboarding and clear support processes.
• Collaborative team environment with established escalation paths.
• Exposure to a wide variety of technologies and client environments.
• Modern MSP and security-focused technical environment.
• Professional clients who value long-term relationships and quality service.
• Opportunities for technical growth and career advancement.
• Stable company culture with low employee turnover.
• Limited after-hours/on-call responsibilities.

Benefits:

• Competitive salary commensurate with experience.
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Professional development opportunities and support for technical certifications.
• Stable and organized work environment with opportunities for advancement and long-term career growth.

Only local candidates need apply. This is an in-office position based in North Canton, Ohio. Remote work is not available for this role.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this position.  Additional duties may be assigned as needed.