IT Support Specialist (Remote - Hybrid)

MySigrid is looking to hire ambitious, experienced, and resourceful IT Support Specialist to join us in developing scalable software solutions both on mobile and web. You will be working together with a cross-functional team that’s responsible for full software development, from conception to deployment.

WHO WE ARE

MySigrid is a Premium Executive and Personal Assistance Service staffed by humans powered by technology. We provide the right people, platform, and processes to optimize busy executives’ lives, allowing them to outsource the day-to-day activities that keep their personal and professional lives on time and target. We aim to democratize access to executive support and to create jobs using technology instead of replacing them.

We use MySigrid, our proprietary Collaboration & Task Management Platform, to solve tasks efficiently and collectively - improving quality, reducing human error, and increasing speed. MySigrid is a ‘state-of-the-art’ technology platform designed to optimize the work processes of our Executive Assistants, allowing them to deliver world-class remote support to multiple clients, as well as giving them the flexibility to configure an optimal work/life balance.

YOUR ROLE AS AN IT SUPPORT SPECIALIST

As an IT Support Specialist, you will be the first point of contact for technical issues, supporting both hardware and software systems, troubleshooting, and ensuring seamless technology experiences for our team. You will work closely with the IT team to maintain infrastructure and improve workflows.

Key Responsibilities:

• Provide technical support to employees across hardware, software, and network issues.
• Troubleshoot and resolve issues related to Windows, MacOS, and common applications.
• Assist with onboarding/offboarding of employees, including account setup and permissions.
• Assist in setting up and maintaining company devices, accounts, and remote work tools.
• Monitor and maintain IT systems, including network, servers, and cloud-based applications.
• Support software updates, system backups, and basic cybersecurity practices.
• Support automation tools (e.g., Make/Integromat) and SaaS integrations where needed.
• Maintain IT documentation, guides, and knowledge base.
• Escalate complex issues to senior IT staff when necessary.

As a minimum, we expect candidates to meet the following requirements:

• Minimum 1 year experience in a similar role in any industry
• Bachelor’s Degree in Information Technology or any related field
• Experience supporting Windows and MacOS environments.
• Knowledge of common IT troubleshooting methods for hardware, software, and network issues.
• Familiarity with Microsoft Office 365 suite (Teams, OneDrive, OneNote) and Microsoft Admin Center.
• Exposure to cloud platforms and tools such as Google Cloud Platform is a plus.
• Strong problem-solving and communication skills.
• Ability to work independently and prioritize tasks in a fast-paced environment.
• Nice-to-Haves:
• Basic JavaScript or scripting knowledge.
• Experience with Postman, Twilio, or database tools (DBeaver, MySQL, Postgres).
• Experience in workflow automation using Make (formerly Integromat).

At MySigrid, we aim to ensure the professional and personal growth of all our employees:

• Competitive salary package

• Paid time off
• HMO Package for the employee and two codependents
• Reimbursable internet charges
• Comprehensive training and continuous learning advantages
• Opportunity to contribute to new technology and help develop a high-end system that assists humans by optimizing their work processes
• High importance to work-life balance with the opportunity to work from home part of the week.
• Opportunity to venture into other areas of the business as you continue to contribute to the growth of the company.
• Be part of a dynamic team of specialists who openly and willingly share their knowledge with their colleagues.
• Work in a corporate culture that encourages collaboration, with an emphasis on our core values: Integrity, Passion, Teamwork & Respect, Pro-activeness, Accountability, and Determination

Co-Working days

MySigrid has co-working office in Ortigas where the whole team meets once a month at a minimum.