IT Support Technician

Overview

Artemis Gold is a well-financed, growth-oriented gold development company with a strong financial capacity aimed at creating shareholder value through the identification, acquisition, and development of gold properties in mining-friendly jurisdictions. The Company's current focus is the Blackwater Mine in central British Columbia approximately 160km southwest of Prince George and 450km northeast of Vancouver. The first gold and silver pour at Blackwater was achieved in January 2025 and commercial production was declared on May 1, 2025. Artemis Gold trades on the TSX-V under the symbol ARTG. For more information visit www.artemisgoldinc.com.

Reporting to the IT Superintendent, the IT Support Technician is responsible for delivering high-quality technical support to staff and ensuring the reliable, secure, and efficient operation of IT systems and networks. This role requires strong communication skills, a customer service–focused mindset, and a solid technical foundation across computer hardware, operating systems, business applications, and network environments.

Location: Vancouver Office

Schedule: Monday to Friday

Responsibilities

• Deliver responsive, professional support to end users across four BC locations via the helpdesk ticketing system, phone, email, remote support tools, and in-person interactions.

• Diagnose and resolve hardware, software, and network issues, identifying root causes and implementing preventative measures to reduce recurrence.

• Provision, modify, and revoke user access to systems and applications in accordance with security best practices using Azure Active Directory and related tools.

• Install, configure, and maintain workstations, software, and peripheral devices, ensuring systems remain secure, compliant, and up to date.

• Provide end-user guidance and develop clear, user-friendly documentation to support self-service and improve overall technology adoption.

• Collaborate with IT team members and stakeholders to enhance service delivery, streamline processes, and improve the overall user experience.

• Monitor and maintain IT systems proactively, identifying risks and recommending improvements, upgrades, or remediation where required.

• Maintain accurate records of IT assets, including hardware, software, licenses, and lifecycle status.

• Escalate complex or unresolved issues to senior IT personnel with thorough documentation and context to support efficient resolution.

• Documentation & Knowledge ManagementCreate and maintain detailed technical documentation, including knowledge base articles, system configurations, and standard operating procedures.

• Contribute to IT initiatives and projects, including system upgrades, deployments, and continuous improvement efforts.

• Demonstrate strong safety leadership by adhering to and promoting BW Gold’s safety standards, policies, and procedures.

Qualifications

• Minimum 2 years in an IT support role, ideally supporting diverse user environments.
• Strong expertise in Windows OS and computer hardware troubleshooting.
• Proven experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Outlook, MS Office).
• Solid understanding of networking basics (VPN, firewalls, IP, DHCP, DNS).
• Familiarity with cybersecurity essentials (virus/malware mitigation, authentication, data protection).
• Hands-on experience with ticketing systems, desktop support tools, and common software applications.
• Ability to independently troubleshoot and resolve technical issues, especially remotely.
• Excellent customer service and listening skills to explain solutions clearly to non-technical staff.
• Confidence, patience, and diplomacy under pressure; ability to prioritize and multitask effectively.
• Proven ability to collaborate with IT peers and other departments to solve complex problems.
• Diploma or degree in IT, Computer Science, or a related field (or equivalent experience).
• Certifications (Preferred): CompTIA A+, ITIL Foundation, Microsoft (e.g., AZ-900 Azure Fundamentals or Cloud Infrastructure), or Cisco (e.g., CCNA).
• Familiarity with Microsoft Intune, Windows Autopilot, Microsoft Entra ID (Azure AD), Apple Business Manager (ABM), and mobile device management (MDM) solutions.
• Familiarity with cloud technologies, remote support platforms, and modern endpoint management best practices is considered an asset.

• Ability and willingness to work at a remote camp location if required.

• Ability to maintain a high level of performance respond effectively to after-hours IT and Operational Technology (OT) incidents, outages, and critical system restoration activities as required.

• Ability to work effectively in remote, industrial environments, including exposure to variable and extreme weather conditions if required.

• Previous experience working in heavy industry environments such as mining, forestry, oil and gas, or construction is considered an asset.

Benefits

• Paid Time Off
• RRSP Matching
• Extended Health, Dental & Vision Care
• Disability Insurance
• Life Insurance
• Employee Assistance Program
• Cognitive Behavioural Therapy Programs

We are an equal opportunity employer committed to equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, or any other basis protected by law.  We strongly encourage applications from Indigenous Peoples. Members of Indigenous communities should clearly identify their status on their resume.