US Domestic Regional Growth Director - Remote
insitu
Full time
IT Support Technician - Contract - Onsite
insitu· Insitu, Inc.
About this role
Insitu has an immediate need for an IT Support Technician for a contract opportunity that is onsite in Bingen, WA. This role troubleshoots, services, and repairs a wide variety computer hardware, software, and AV equipment. Provides IT support to customers, responds to service requests, find fixes, workarounds and final solutions by troubleshooting issues while providing exemplary customer service. Maintains support logs and issues tracking, provides instructions to user on a wide variety of applications and equipment. Must be technically capable and a self-starter with strong organizational and customer service skills.
Responsibilities and Duties
- Initial system configuration of computers, peripheral equipment, and software
- Develops standard guidelines to be used for self-help and/or responding to customer requests
- Respond to tickets in accordance with established guidelines
- Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
- Respond in timely manner to requests and issues
- Repair and replace equipment as needed
- Provide onsite and remote support to end users
- Elevates and coordinates out of scope technical issues
- Assesses needs and recommends hardware or software to meet end user needs
- Enters purchase requisitions as necessary
Desired Attributes and Experience
- Customer service mentality
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Reliable
- Advanced understanding of computers, networks and software
- Experience using MS Office applications: Word, Excel, Outlook, TEAMS
- High attention to detail
- Ability and willingness to work in a collaborative team environment
- Ability and willingness to quickly learn new technology and software
- Ability to lift 35 lbs.
Education and Experience:
- 3 years of related experience and an associate's degree or a comparable combination of education and experience.
Must be able to commute to Bingen, WA. Position is an on-site role.
Frequently Asked Questions
Is the salary disclosed for the IT Support Technician - Contract - Onsite position at insitu?
The salary for this IT Support Technician - Contract - Onsite role at insitu is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Support Technician - Contract - Onsite position at insitu located?
This IT Support Technician - Contract - Onsite role at insitu is based in Bingen, WA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Support Technician - Contract - Onsite role at insitu full-time or part-time?
This is listed as a Full time position. It is posted as a IT Support Technician - Contract - Onsite role in the Insitu, Inc. department at insitu.
Which team or department does the IT Support Technician - Contract - Onsite at insitu belong to?
This IT Support Technician - Contract - Onsite position is part of the Insitu, Inc. department at insitu. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Support Technician - Contract - Onsite position at insitu?
Click the "Apply Now" button on this page. You will be redirected to insitu's official application portal hosted on workday where you can submit your application directly.
IT Support Technician - Contract - Onsite
insitu
You'll be redirected to insitu's official application page on Workday.