IT Support Technician III

Cosmetic Physician Partners· CPP Corporate
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📍 London, United KingdomFULL TIME

About this role

The Role

We're hiring a 3rd Line IT Support Engineer to be CPPE's IT presence on the ground in Europe. As our first dedicated IT hire in the region, you'll handle the full range of support — from day-to-day end-user issues through to systems administration — and lead the IT side of clinic integrations as new practices join. You'll work with a high degree of autonomy, escalating complex infrastructure and security work to our US based team, and report into the IT Manager.

What you'll do

  • Be the day-to-day IT support for our UK and European clinics, handling the full range of requests from end users through to systems administration.
  • Lead clinic integrations — run discovery and audits, deploy our standard toolset (NinjaOne, BitDefender, Intune, 1Password, Zendesk), migrate mailboxes and files, configure site networking and firewall, and decommission legacy tooling.
  • Administer Microsoft 365 (Entra ID, Exchange, Intune, SharePoint, Teams) and Google Workspace.
  • Manage endpoints and security through NinjaOne (RMM), BitDefender, and 1Password.
  • Provide firewall (DrayTek, Cisco, Meraki, SonicWall) and network support; escalate complex network/VPN and infrastructure to the Senior IT Engineer.
  • Set up and support clinic telephony (cloud VoIP, IVR / call routing), A/V, and clinical hardware (imaging, scanners, iPads).
  • Onboarding/offboarding and manage tickets and documentation in Zendesk.
  • Work within UK/EU GDPR and our data-protection policies; support security awareness (KnowBe4).

Must-haves

  • 4+ years in IT support across 1st–3rd line.
  • Strong Microsoft 365 administration (Entra ID, Exchange, Intune, SharePoint, Teams).
  • Endpoint / RMM experience (NinjaOne or comparable).
  • Networking and firewall fundamentals (DrayTek/Cisco or comparable).
  • Self-directed — able to own problems and projects with minimal supervision.
  • Clear communication with non-technical and clinical users.
  • Right to work in the UK.

Nice-to-haves

We don't expect every box ticked.

  • Onboarding or migrating IT for new sites, M&A, or multi-site / MSP environments.
  • Tenant migration (M365 / Google Workspace).
  • Cloud VoIP / telephony (IVR / call routing).
  • A/V, imaging, or clinical hardware (Canfield / TouchMD, iPads).
  • Microsoft certifications (MS-102, AZ-104) or equivalent.
  • GDPR / data protection in a healthcare or regulated setting.

What we offer

  • Competitive salary, based on experience.
  • 25 days' annual leave.
  • Hybrid working — 3 flexible days a week in our London office, 2 days from home.
  • Work from abroad — up to 20 days a year working remotely from overseas.
  • Private medical insurance.
  • Pension contributions.
  • Room to grow — as our first dedicated IT hire in Europe, you'll shape how the function works across the region and grow with the business as CPPE expands.

About Cosmetic Physician Partners Europe

Cosmetic Physician Partners Europe (CPPE) is a fast-growing, physician-led network of premier medical aesthetic clinics across the UK, Ireland, and Europe, backed by our US partner CPP. We give our clinics centralised HR, IT, marketing, and data-analytics support so their teams can focus on patient care while keeping full operational control.

Frequently Asked Questions

Is the salary disclosed for the IT Support Technician III position at Cosmetic Physician Partners?
The salary for this IT Support Technician III role at Cosmetic Physician Partners is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Support Technician III position at Cosmetic Physician Partners located?
This IT Support Technician III role at Cosmetic Physician Partners is based in London, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Support Technician III role at Cosmetic Physician Partners full-time or part-time?
This is listed as a FULL TIME position. It is posted as a IT Support Technician III role in the CPP Corporate department at Cosmetic Physician Partners.
Which team or department does the IT Support Technician III at Cosmetic Physician Partners belong to?
This IT Support Technician III position is part of the CPP Corporate department at Cosmetic Physician Partners. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Support Technician III position at Cosmetic Physician Partners?
Click the "Apply Now" button on this page. You will be redirected to Cosmetic Physician Partners's official application portal hosted on rippling where you can submit your application directly.
When was the IT Support Technician III job at Cosmetic Physician Partners posted?
This IT Support Technician III position at Cosmetic Physician Partners was posted on Aug 4, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Support Technician III
Cosmetic Physician Partners
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