IT Support Technician (Kiosk / Smart Hands / End User Support)
D-ploy· MRK
About this role
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Responsibilites:
- Provide End User Device (EUD) support (laptops, desktops, mobile devices, peripherals)
- Operate IT service kiosk for walk-in user support
- Deliver “smart hands” support for global IT teams:
- Patch network cables
- Physical checks in server rooms / office IT spaces
- Basic troubleshooting under remote guidance
- Handle:
- Incident management (1st line / 2nd line basic)
- Service requests
- Hardware replacement and setup
- Coordinate device lifecycle:
- IMACD (Install, Move, Add, Change, Dispose)
- Ensure adherence to GxP / regulated environment procedures
- Work in rotation with internal staff (not dedicated single assignment)
- IT support / Service Desk / Field Support experience
- Windows OS, O365, basic networking
- Hardware troubleshooting
- Ticketing tools (ServiceNow or similar)
- Strong user-facing communication
- Flexible and team oriented person
- Experienced working in multinational teams
- Fluency in English and French (spoken and written)
- Candidates have to declare Criminal record extract not older than three months
- Broad range of activities, tasks, and projects
- Vouchers (B-day voucher, wedding, and new born surprise)
- Fishing for Friends program – our referral program
- Refreshments in the D-ploy office
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
- Competitive salary and various benefits
Is IT in your DNA?
Frequently Asked Questions
Is the salary disclosed for the IT Support Technician (Kiosk / Smart Hands / End User Support) position at D-ploy?
The salary for this IT Support Technician (Kiosk / Smart Hands / End User Support) role at D-ploy is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Support Technician (Kiosk / Smart Hands / End User Support) position at D-ploy located?
This IT Support Technician (Kiosk / Smart Hands / End User Support) role at D-ploy is based in Corsier-sur-Vevey, Vaud, Switzerland. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Support Technician (Kiosk / Smart Hands / End User Support) role at D-ploy full-time or part-time?
This is listed as a Full time position. It is posted as a IT Support Technician (Kiosk / Smart Hands / End User Support) role in the MRK department at D-ploy.
Which team or department does the IT Support Technician (Kiosk / Smart Hands / End User Support) at D-ploy belong to?
This IT Support Technician (Kiosk / Smart Hands / End User Support) position is part of the MRK department at D-ploy. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Support Technician (Kiosk / Smart Hands / End User Support) position at D-ploy?
Click the "Apply Now" button on this page. You will be redirected to D-ploy's official application portal hosted on workable where you can submit your application directly.
When was the IT Support Technician (Kiosk / Smart Hands / End User Support) job at D-ploy posted?
This IT Support Technician (Kiosk / Smart Hands / End User Support) position at D-ploy was posted on Jun 10, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Support Technician (Kiosk / Smart Hands / End User Support)
D-ploy
You'll be redirected to D-ploy's official application page on workable.