IT Support Technician( Part-time 1-2 days per week)

Company Description

Astucemedia is a global leader in innovative creative and software solutions for real-time data visualization on live TV, studios, museums, immersive experiences, and sports venues. Our software and services enhance augmented reality graphics, virtual sets, video walls, interactive apps, and on-screen overlays across television and digital platforms.

We’re a team of passionate trailblazers who thrive on creativity, collaboration, and cutting-edge technology—and we’re looking for someone who’s just as excited to shape the future with us.

Job Description

We are seeking a motivated, resourceful, and sharp IT Support Technician to provide on-site technical support at our Montreal office.

This is a flexible, part-time position operating on a casual/as-needed basis, averaging up to 1 to 2 days per week depending on operational needs and office deployments. It is a perfect fit for a tech-savvy individual looking for a versatile role in a creative and highly technological environment.

This role goes far beyond traditional IT ticketing. You will be our go-to, semi-internal resource handling day-to-day office needs, working alongside our external IT provider and office coordinator.

Qualifications

1. User Support & Office Logistics

• Provide quick, efficient, and friendly Tier 1 (day-to-day) tech support to on-site employees.

• Take ownership of conference room setups—proactively troubleshooting ongoing issues (audio/video, projection, and Teams/Zoom connectivity).

• Maintain general office IT health, including internet connectivity, printers, and general peripheral troubleshooting.

2. Workstation & Equipment Management

• Set up, configure, maintain, and image workstations (PC and Mac) for existing staff and onboarding new hires.

• Manage, wire, and physically organize network equipment and hardware at the office.

• Assist with routine physical security backups and local data maintenance.

Qualifications & Profile

• Practical IT experience, currently pursuing or possessing a background in an IT-related field (Computer Science, Software/IT Engineering, or a DEC/AEC in Network Administration / IT Support).

• Technical Skills:

  • Familiarity with both Windows and macOS environments.

  • Basic understanding of networking concepts (Wi-Fi, routers, cabling, IP addresses).

  • Comfort setting up and troubleshooting hardware, audio/video gear, and office equipment.

• Core Competencies:

  • Resourcefulness & Fast Learner

  • Highly motivated and capable of working independently as the main IT contact on-site.

  • A genuine interest in creative environments, media infrastructure, and an aspiration to learn DevOps methodologies.

Additional Information

Work Conditions

• Employment Status: Part-Time / Casual Employee (Salarié sur appel / à horaire variable).

• Hours: Variable based on office needs, averaging up to 1 to 2 days per week (approximately 8 to 15 hours/week). No fixed weekly minimum is guaranteed.

• Flexibility: Adaptable scheduling to accommodate academic course blocks or exam schedules, with the ability to adjust availability from semester to semester.

• Location: On-site at our Montreal office.