IT Systems Administrator (Cloud & Support Focus)

Who are we?

PressEnter Group is a dynamic and innovative force within the iGaming industry, headquartered in Malta. We are a passionate, people-first team dedicated to delivering exceptional online casino experiences, thriving in a fast-paced environment where bold thinking, curiosity, and collaboration drive continuous improvement.

Responsibilities

• Manage Azure Virtual Desktop (AVD) & Remote VMs:
  Provision, maintain, and troubleshoot remote virtual machine environments to ensure seamless access for
• Level 2/3 Technical Support:
  Act as the primary escalation point for complex user issues, specifically regarding system access, hardware failures, and software
• Cloud Identity Management:
  Administer Microsoft Entra ID (Azure AD), managing user lifecycles, groups, and permissions.
• System Maintenance:
  Oversee the deployment of patches, security updates, and software installations across the organizationʼs device
• Network Operations:
  Maintain office connectivity (wired/wireless) and VPN tunnels to ensure stable access to cloud resources.
• Security & Compliance:
  Monitor security logs and ensure endpoints comply with company policies (GDPR, ISO27001) using Microsoft Intune or similar
• Documentation:
  Maintain clear, up-to-date technical documentation for internal processes and user-facing "how-to" guides.
• On-Call Support:
  Participate in an occasional on-call rotation to resolve critical "lock-out" incidents or emergency system outages.

Requirements

• Hands-on Azure Experience:
  Proven experience managing Azure Remote VMs or Virtual
• Microsoft 365 Expertise:
  Strong proficiency in managing Exchange Online, SharePoint, and Teams administration.
• Environment Familiarity: Comfortable navigating and troubleshooting both Windows (primary) and Linux (secondary) environments.
• Scripting:
  Ability to use PowerShell to automate repetitive administrative tasks or bulk user changes.
• Technical Troubleshooting: Strong diagnostic skills for hardware, software, and networking
• Tools:
  Experience with Jira for ticketing and Confluence for
• Education/Certs:
  A degree in IT or relevant certifications (e.g., AZ-104: Azure Administrator Associate) is highly regarded.
• Experience:
  3+ years in a technical support or junior systems administration

Soft Skills

• User-Centric Mindset:
  Patience and clarity when assisting users with technical difficulties.
• Self-Starter: Ability to work independently and manage a ticket queue without constant
• Detail-Oriented:
  Precision in managing permissions and security settings where errors can impact compliance.
• Composure: The ability to remain calm and effective when resolving urgent "system-down" scenarios.

What we offer?

• Inspiring Workspace: Our HQ in Sliema, Malta, with fantastic sea views, shower facilities, and an open-plan working environment
• Well-being Focus: Access to our Mental Well-Being Program
• Rewards: Refer a Friend Bonus
• Fitness: Discounted gym membership
  
• Health & Wellness: Private Health Insurance, Dental Insurance, and wellness vouchers
• Vibrant Culture: Regular social gatherings on our terrace, plus team and company events
• Flexibility: Hybrid working model to support work-life balance