Sr Partner Account Manager
workday
Key Account Manager
jci· GBR05 ShopperTrak Limited
About this role
ShopperTrak Key Account Manager
What You Will Do
As a Key Account Manager within ShopperTrak, you will be responsible for managing and growing a portfolio of strategic customer accounts across the retail sector. Supporting the execution of our key account strategy, you will develop trusted customer relationships, drive commercial growth, and maximise the value customers receive from our data-driven solutions. Working closely with internal teams and customer stakeholders, you will identify opportunities to expand our footprint, increase wallet share, and retain critical business. This role will focus on a select group of high-potential named accounts, ensuring long-term partnership success while delivering against revenue, profitability, and retention objectives.
What We Offer
- Competitive salary and bonus opportunity
- Company pension scheme
- 25 days annual leave plus bank holidays
- Life assurance
- Employee assistance programme
- Ongoing training and development
- Career progression opportunities within a global organisation
- Access to employee wellbeing and discount programmes
How You Will Do It
- Manage a portfolio of strategic ShopperTrak customer accounts.
- Build and maintain long-term relationships with key decision-makers and influencers.
- Develop and execute account growth plans aligned to customer objectives and business targets.
- Drive customer retention by ensuring customers realise value from ShopperTrak solutions and services.
- Identify opportunities to expand existing accounts through additional products, services, and capabilities.
- Lead commercial discussions, renewals, and contract negotiations.
- Collaborate with sales, operations, customer success, and technical teams to deliver excellent customer outcomes.
- Monitor account performance, customer satisfaction, and revenue growth metrics.
- Provide accurate sales forecasts and account reporting.
- Maintain a strong understanding of retail trends, customer challenges, and competitive market developments.
What We Are Looking For
Required:
- Proven experience in Key Account Management, Account Management, or Strategic Sales.
- Strong commercial acumen with experience managing customer renewals and growth opportunities.
- Demonstrated success in customer retention and revenue expansion.
- Excellent relationship-building and stakeholder management skills.
- Ability to influence and engage customers at senior decision-maker level.
- Strong negotiation, presentation, and communication skills.
- Self-motivated with the ability to manage multiple priorities effectively.
- Full UK driving licence and willingness to travel as required.
Preferred:
- Experience working within retail technology, SaaS, analytics, data solutions, or customer insight environments.
- Knowledge of retail operations, consumer behaviour, footfall analytics, or business intelligence solutions.
- Experience managing enterprise or strategic customer accounts.
- Familiarity with CRM and account planning tools.
About Us
At Johnson Controls, we're shaping the future to create a world that's safe, comfortable, and sustainable. Through our innovative technologies and solutions, we help customers make smarter decisions and improve operational performance. ShopperTrak, a Johnson Controls business, provides industry-leading insights into consumer behaviour, footfall analytics, and retail performance, helping organisations make data-driven decisions that enhance customer experiences and business outcomes. Joining our team means becoming part of a global organisation committed to innovation, collaboration, and customer success.
#LI-SB1
#Hybrid
Frequently Asked Questions
Is the salary disclosed for the Key Account Manager position at jci?
The salary for this Key Account Manager role at jci is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Key Account Manager position at jci located?
This Key Account Manager role at jci is based in Solihull-West Midlands-United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Key Account Manager role at jci full-time or part-time?
This is listed as a Full time position. It is posted as a Key Account Manager role in the GBR05 ShopperTrak Limited department at jci.
Which team or department does the Key Account Manager at jci belong to?
This Key Account Manager position is part of the GBR05 ShopperTrak Limited department at jci. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Key Account Manager position at jci?
Click the "Apply Now" button on this page. You will be redirected to jci's official application portal hosted on workday where you can submit your application directly.
When was the Key Account Manager job at jci posted?
This Key Account Manager position at jci was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Key Account Manager
jci
You'll be redirected to jci's official application page on Workday.