Sr Partner Account Manager
workday
Key Account Manager
algoshack· Customer Success
About this role
Role Overview :
We are seeking a commercially aware and relationship-driven Key Account Manager to own the success of algoShack's largest enterprise clients. You will be the primary point of contact for accounts responsible for adoption, renewal, expansion, and long-term value creation.
Key Responsibilities :
- Own the end-to-end customer relationship for assigned key accounts, from onboarding through renewal and expansion
- Drive product adoption: proactively engage users, identify inactive accounts, and bring them back into productive usage
- Lead subscription renewal process: track renewal dates, initiate conversations proactively, and eliminate surprise churn
- Conduct regular business reviews with key stakeholders - quantify value delivered and align on future goals
- Own expansion opportunities and partner with sales leadership where required to close commercial discussions
- Act as the voice of the customer internally: feed product feedback, complaints, and feature requests to the product and CS teams
- Coordinate with Demo Specialists, Trainers, and POC Specialists to deliver seamless customer experiences
- Monitor churn risk signals using the customer success analytic tools, intervene proactively
- Manage and resolve escalated customer complaints with urgency and ownership
- Maintain accurate account plans, renewal forecasts, and opportunity pipelines within systems
Skills & Qualifications :
- 4–8 years in key account management, customer success, or strategic sales - ideally in B2B SaaS
- Strong commercial acumen: understanding of renewal economics, NRR, and expansion revenue
- Exceptional relationship management skills - ability to build trust with C-level and operational stakeholders alike
- Confident communicator capable of leading executive business reviews and difficult conversations
- Analytical mindset: able to use customer data to identify risk and opportunity
- Self-starter who can manage multiple large accounts simultaneously with minimal supervision
- AI literacy with a strong understanding of Generative AI, AI-powered SaaS products, and how AI can improve customer workflows and business outcomes.
- Comfortable using AI-enabled productivity tools (such as Microsoft Copilot, ChatGPT, Gemini, or similar) to improve customer communication, account planning, meeting preparation, and insight generation.
Nice to Have :
- Experience in enterprise software, QA tools
- Track record of managing large accounts
Frequently Asked Questions
Is the salary disclosed for the Key Account Manager position at algoshack?
The salary for this Key Account Manager role at algoshack is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Key Account Manager role at algoshack full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Key Account Manager role in the Customer Success department at algoshack.
Which team or department does the Key Account Manager at algoshack belong to?
This Key Account Manager position is part of the Customer Success department at algoshack. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Key Account Manager position at algoshack?
Click the "Apply Now" button on this page. You will be redirected to algoshack's official application portal hosted on keka where you can submit your application directly.
When was the Key Account Manager job at algoshack posted?
This Key Account Manager position at algoshack was posted on Jun 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Key Account Manager
algoshack
You'll be redirected to algoshack's official application page on keka.