Key Account Manager

bolt· Sales
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📍 Bengaluru, KA, IndiaFULL TIME

About this role

Location: Bengaluru
Experience: 2–4 Years
Travel: ~20% across India
Employment Type: Full-time | HSR Layout | 6 days working

About Bolt.Earth


Bolt.Earth is India's largest vertically integrated P2P EV charging network, with more than 100,000 chargers deployed across 1,900+ cities, serving a wide base of EV users. Founded in 2017, Bolt.Earth has evolved from building connected IoT solutions to creating a vertically integrated EV ecosystem that brings together hardware, software, manufacturing, deployment, and services. Our open charging network supports 2-, 3-, and 4-wheelers with standard and fast-charging options. Through the Bolt. Earth app, users can seamlessly scan, pay, and charge, while charger owners can generate passive income. With our proprietary Charger Management System (CMS) and collaborations with leading OEMs and ecosystem partners, we are building smarter, more accessible, and connected mobility solutions.

About the Role


We are looking for a Key Account Success Manager to build strong relationships with our key customers and act as the bridge between customers and our internal Support, Operations, Product, and Technology teams.

The core objective of this role is to improve customer satisfaction and strengthen the overall customer experience across key accounts. You will own customer relationships, understand their challenges, drive timely issue resolution, and identify recurring problems.

This role is ideal for someone who combines empathy, relationship management, and a strong technical problem-solving mindset. You should be comfortable getting into the details of an issue, identifying root causes, and driving solutions with internal teams.
This is not a sales role. The focus is on customer success, satisfaction, retention, and long-term relationships.

What You'll Do


  • Own relationships with a portfolio of key accounts and act as the primary point of contact for customer success.
  • Understand account requirements, operational challenges, pain points, and customer expectations.
  • Act as the bridge between customers and internal Support, Operations, Product, and Technology teams.
  • Own customer issues end-to-end, from identification to resolution, with timely communication.
  • Deep-dive into problems yourself, analyse issues, identify root causes, and drive solutions.
  • Track recurring issues and proactively work towards reducing repeat problems.
  • Drive improvements in Customer Satisfaction Index (CSAT) across key accounts.
  • Conduct regular customer touchpoints to gather feedback and identify improvement opportunities.
  • Translate customer feedback into actionable inputs for internal teams and follow through on implementation.
  • Manage escalations with empathy, urgency, and strong ownership.
  • Maintain visibility on account health, open issues, escalations, and customer sentiment.
  • Prepare regular account updates covering key concerns, action items, and improvement areas.
  • Travel across India (~20%) to meet customers and understand their operations firsthand.

What We're Looking For


  • 2–4 years of experience, with 2+ years in Customer Success, Key Account Management, Account Management, Technical Account Management, or a similar customer-facing role.
  • Strong technical aptitude with the ability to investigate and troubleshoot problems independently.
  • Strong problem-solving skills and a willingness to identify the root cause rather than just manage symptoms.
  • Experience working cross-functionally with Operations, Support, Product, Engineering, or Technology teams.
  • Excellent communication, stakeholder management, and relationship-building skills.
  • High degree of empathy, patience, and customer orientation.
  • Strong ownership and ability to manage customer escalations effectively.
  • Comfortable working with data, reports, dashboards, and customer metrics.
  • Willingness to travel across India as required.

Why Join Bolt.Earth?


  • Be part of India's rapidly growing EV and clean mobility ecosystem.
  • Work in a fast-paced, technology-driven environment.
  • Gain exposure to customers, operations, product, and cross-functional teams.
  • Opportunity to directly contribute to improving the customer experience at scale.



Frequently Asked Questions

Is the salary disclosed for the Key Account Manager position at bolt?
The salary for this Key Account Manager role at bolt is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Key Account Manager position at bolt located?
This Key Account Manager role at bolt is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Key Account Manager role at bolt full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Key Account Manager role in the Sales department at bolt.
Which team or department does the Key Account Manager at bolt belong to?
This Key Account Manager position is part of the Sales department at bolt. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Key Account Manager position at bolt?
Click the "Apply Now" button on this page. You will be redirected to bolt's official application portal hosted on keka where you can submit your application directly.
When was the Key Account Manager job at bolt posted?
This Key Account Manager position at bolt was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Key Account Manager
bolt
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