Key Account Manager - Gurgaon

About Rentokil PCI

Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. 

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The Assistant Manager - Key Accounts is responsible for managing existing customers and winning new ones. The person will report to the National Key Account Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Manage existing customers (Account Management)

i) Customer retention

ii) Annual contract renewal with price increase

iii) Collection / DSO management

iv) Up-selling

• New Business Development
• Work with branches in delivering excellent customer service
• Market survey, competitor analysis to understand gaps of our services
• Improve customer profitability / margins
• Support the service team by providing client feedback
• Attend to other work-related duties as may be assigned to you from time to time

Key Result Areas:

• Customer (Revenue) retention of 95%+
• On-time customer contract renewal of 100%
• Price increase from existing customers as per target set
• Manage collection and DSO as per targets set
• Generate new sales from existing and new customers as per the Monthly, Quarterly and Yearly target set

Competencies (Skills essential to the role):

• Excellent Customer Relationship management skills
• Good communication – both verbal and written
• Proven track record of customer management and business development
• Ability to work with cross-functional teams.

Educational Qualification / Other Requirement:

• Bachelor’s Degree (or its equivalent) with overall sales experience of 6+ years of which 2 years should have been in Managing Key Accounts
• Fair knowledge of the geography in which the position will be based
• Good working knowledge of Word, Excel and PPT

Role Type / Key working relationships:

• Individual Contributor
• Internal team
• External stakeholders

What can you expect from RPCI?

• Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Safety
• Integrity
• Innovation
• Learning & Development
• Open & Transparent
• Performance Orientation

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.