Key Account Manager - Night Shift - GCC

ergode· Marketing
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📍 Mumbai, MH, IndiaFULL TIME
Account managementAmazon Seller CentralClient relationship management• Demand forecasting basicsDecision MakingE-commerce PlatformsAdvanced ExcelCommunication Skills

About this role

About the Role

We are looking for a proactive and client-focused Account Manager to manage and grow relationships with international eCommerce brands. The ideal candidate should have hands-on experience in Amazon account management, Amazon advertising, marketplace operations, and client servicing. This role requires ownership of client success, KPI management, reporting, and cross-functional coordination to ensure excellent service delivery.

Key Responsibilities

Client Relationship Management

  • Act as the primary point of contact for assigned clients.
  • Build strong relationships with brand owners and stakeholders.
  • Conduct weekly, monthly, and quarterly business reviews.
  • Understand client objectives and translate them into actionable plans.
  • Manage client expectations and ensure timely resolution of concerns.

Account & Marketplace Management

  • Manage Amazon Seller Central and Vendor Central accounts.
  • Monitor account health, sales performance, inventory levels, and operational metrics.
  • Coordinate catalog, content, pricing, promotions, and marketplace activities.
  • Identify growth opportunities across Amazon and other marketplaces.

Amazon Advertising & Growth

  • Manage and optimize Amazon PPC campaigns.
  • Monitor campaign performance, ROAS, TACOS, ACOS, and other advertising KPIs.
  • Work with internal teams to improve listings, conversions, and sales performance.
  • Recommend strategies for revenue growth and profitability improvement.

Performance & KPI Management

  • Own client KPIs and service delivery commitments.
  • Track business performance against agreed targets.
  • Prepare and present weekly and monthly performance reports.
  • Drive continuous improvement initiatives to enhance account performance.

Project Coordination & Execution

  • Coordinate with Catalog, Content, Advertising, Operations, Supply Chain, and Customer Service teams.
  • Ensure timely completion of client deliverables.
  • Maintain project timelines, action trackers, and follow-up schedules.
  • Escalate risks and challenges proactively.

Documentation & Reporting

  • Maintain client SOPs, process documentation, and project trackers.
  • Prepare business reviews, performance dashboards, and meeting notes.
  • Ensure proper documentation of client requirements and action plans.

Required Skills & Qualifications

  • 3–5 years of experience in Amazon Account Management, Marketplace Operations, or eCommerce Client Management.
  • Strong knowledge of Amazon Seller Central and Amazon Advertising.
  • Experience managing multiple client accounts simultaneously.
  • Excellent communication, presentation, and stakeholder management skills.
  • Strong analytical and reporting capabilities.
  • Proficiency in Excel, Google Sheets, and reporting tools.
  • Ability to work independently and take ownership of client outcomes.
  • Experience with Amazon PPC is mandatory

Preferred Qualifications

  • Experience managing international clients (US, UK, Europe, Australia, etc.).
  • Exposure to Walmart, Shopify, eBay, Target Plus, or other marketplaces.
  • Experience working in an eCommerce agency, marketplace service provider, or aggregator environment.
  • Knowledge of inventory planning, fulfillment, and marketplace compliance.

Behavioral Competencies

  • Client-first mindset.
  • Strong ownership and accountability.
  • Excellent problem-solving abilities.
  • Ability to work in a fast-paced environment.
  • Flexible to work across time zones when business needs require.
  • Strong attention to detail and follow-through.

Key Success Metrics

  • Client retention and satisfaction.
  • Achievement of client KPIs and growth targets.
  • Timely delivery of commitments and action items.
  • Quality and accuracy of reporting.
  • Effective stakeholder communication and relationship management.

Frequently Asked Questions

Is the salary disclosed for the Key Account Manager - Night Shift - GCC position at ergode?
The salary for this Key Account Manager - Night Shift - GCC role at ergode is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Key Account Manager - Night Shift - GCC position at ergode located?
This Key Account Manager - Night Shift - GCC role at ergode is based in Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Key Account Manager - Night Shift - GCC role at ergode full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Key Account Manager - Night Shift - GCC role in the Marketing department at ergode.
Which team or department does the Key Account Manager - Night Shift - GCC at ergode belong to?
This Key Account Manager - Night Shift - GCC position is part of the Marketing department at ergode. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Key Account Manager - Night Shift - GCC position at ergode?
Click the "Apply Now" button on this page. You will be redirected to ergode's official application portal hosted on keka where you can submit your application directly.
When was the Key Account Manager - Night Shift - GCC job at ergode posted?
This Key Account Manager - Night Shift - GCC position at ergode was posted on Jul 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Key Account Manager - Night Shift - GCC
ergode
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