The Role
Main responsibilities include but are not limited to the following:
- Responsible for day to day operations of Concierge.
- Train, oversee and manage Concierge staff to provide high quality Concierge services that adds value to Guest stays.
- Ensure website and booking manuals and systems are accurate and up to date for all concierge services.
- Monitor Concierge sales and Guest feedback to ensure targets are met.
- Assist the hotel manager with recruiting Concierge and other winter seasonal positions.
- Assist other areas of the hotel as required.
Knowledge and Skill Requirements
- Customer services skills that support that delivery of superior Concierge services.
- Professional attitude and passion about hospitality service.
- Excellent communication skills and attention to detail.
- Team player with experience in managing a small team desirable. Hotel or winter snow sports experience also a plus.
- Native level English with Japanese/Chinese language ability a plus.
Employment Package Details
Employment Status:Β Full time ongoing year round contract
Contract Value:Β Β₯5,900,000 - Β₯6,600,000
(The above remuneration will be divided by 14 and paid monthly with two annual bonuses.)
Location:Β Niseko, Hokkaido, Japan
Working Hours:
- Average 40 hours per week (shift times vary by season)
- 120 days off per year
- Sick leave: 5 days
- Annual paid leave: 10days (after 6 months of employment)
Benefits include:
- Winter season lift pass discount available
- Flexi-time system with paid overtime
- Health, social and employment insurance
- Assistance with accommodation and visa if required
- Free ski or snowboard lessons (availability dependent)
- Access to language and work relevant training subsidy
To apply, please use the "Apply Now" button and include a photograph of yourself.