Office Manager
Keywords Studios
Knowledge Management Lead
Keywords Studios· IT
About this role
As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organise, and disseminate organisational knowledge, particularly within IT services. You will be instrumental in ensuring that relevant information is readily accessible, supporting informed decisionmaking, timely problem resolution, and promoting continuous learning.
Key Responsibilities
- Develop and maintain a comprehensive knowledge management strategy in alignment with our business objectives.
- Oversee knowledge content creation, categorisation, and maintenance, ensuring its accuracy, relevance, and accessibility.
- Integrate knowledge management processes with other IT service management functions to enhance service delivery and efficiency.
- Foster a culture of knowledge sharing across the organisation, encouraging collaboration and effective communication.
- Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy.
- Provide training and support to staff on knowledge management practices and tools to champion a knowledge management culture.
Required Skills and Experience
- 5+ years of current proven experience in implementing Knowledge Management strategies.
- Experience building KM programs in the technology industry or within technical groups within a large, global organisation.
- Experience communicating with and influencing senior leadership and framing discussions to gain valuable feedback and experience.
- Proven experience in leading teams to deliver impact.
- Strong understanding of IT service management and ITIL framework.
- Proven experience in a ServiceNow environment.
- Great Place to Work certified
- Annual Wellness Subsidy
- Birthday Leave
- Wellbeing LeaveHMO and Life Insurance
Frequently Asked Questions
Is the salary disclosed for the Knowledge Management Lead position at Keywords Studios?
The salary for this Knowledge Management Lead role at Keywords Studios is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Knowledge Management Lead position at Keywords Studios located?
This Knowledge Management Lead role at Keywords Studios is based in Pasig, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Knowledge Management Lead role at Keywords Studios full-time or part-time?
This is listed as a Full time position. It is posted as a Knowledge Management Lead role in the IT department at Keywords Studios.
Which team or department does the Knowledge Management Lead at Keywords Studios belong to?
This Knowledge Management Lead position is part of the IT department at Keywords Studios. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Knowledge Management Lead position at Keywords Studios?
Click the "Apply Now" button on this page. You will be redirected to Keywords Studios's official application portal hosted on workable where you can submit your application directly.
When was the Knowledge Management Lead job at Keywords Studios posted?
This Knowledge Management Lead position at Keywords Studios was posted on Jul 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Knowledge Management Lead
Keywords Studios
You'll be redirected to Keywords Studios's official application page on workable.