Korean and Japanese Player Support Tier1 (Part-Time Option Available)

Side· Player Support
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📍 Shinjuku City, Tokyo, Japan

About this role

About the role:

- Support customer service operations in Korean and Japanese (Language) which includes but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.

- Perform language translation and proofreading where necessary.

- Respond and support players with issues via chat and email, including but not limited to password resets and more.

- Business hours 10:00 - 19:00

- Support 365 days a year including weekends and holidays (shifts)

*Change the above points based on project requirements

Requirements:

- 0~ 2 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact center environment.

- Effective in Native written communication skills in Korean and Japanese.

- Japanese (N1)

- Able to deliver excellent customer service via email and chat.

- Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer)

- Able to solve and analyze information accurately with appropriate speed and within guidelines.

- Team player mentality.

- This position is only for applicants residing in Japan with a valid working visa

Working Conditions:

- Office location: Yotsuya, Shinjuku

- Working hours: 10:00 - 19:00

Benefits

- Collaborating with people creating innovative interactive entertainment.

- Dynamic and entrepreneurial culture.

- Video games focused environment.

- Contract Employee*Permanent employee promotion is available.

- Trial period: 3 months / No change in conditions.

- Up to 50,000-yen reimbursement or train pass.

Frequently Asked Questions

Is the salary disclosed for the Korean and Japanese Player Support Tier1 (Part-Time Option Available) position at Side?
The salary for this Korean and Japanese Player Support Tier1 (Part-Time Option Available) role at Side is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Korean and Japanese Player Support Tier1 (Part-Time Option Available) position at Side located?
This Korean and Japanese Player Support Tier1 (Part-Time Option Available) role at Side is based in Shinjuku City, Tokyo, Japan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Korean and Japanese Player Support Tier1 (Part-Time Option Available) at Side belong to?
This Korean and Japanese Player Support Tier1 (Part-Time Option Available) position is part of the Player Support department at Side. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Korean and Japanese Player Support Tier1 (Part-Time Option Available) position at Side?
Click the "Apply Now" button on this page. You will be redirected to Side's official application portal hosted on workable where you can submit your application directly.
When was the Korean and Japanese Player Support Tier1 (Part-Time Option Available) job at Side posted?
This Korean and Japanese Player Support Tier1 (Part-Time Option Available) position at Side was posted on Aug 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Korean and Japanese Player Support Tier1 (Part-Time Option Available)
Side
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