L2/L3 Support Engineer

Job Title: L2/L3 Support Engineer

Key Skills: Production Support, Java 8+ or C, C++, or Angular and experience with one of the following scripting languages, Shell script, Perl, JavaScript, or Python

Experience: 5+ years

Location Mexico City or Guadalajara

Mode: Onsite

We at Coforge are hiring Position (22655) with the following skill set.

As a Production Management Specialist you will play a critical role in supporting the Firm various business functions through effective management of technologies and systems.

Responsibilities

• Collaborate with team members to analyze and resolve application issues.
• Identify defects, discrepancies, and trends through code debugging and log analysis.
• Manage incidents and communicate effectively with users, application owners, and senior stakeholders.
• Enhance application stability and performance by identifying patterns and advising on permanent fixes.
• Utilize tools developed by the Engineering team to automate failure responses and monitor production health.
• Identify and automate alerts and processes in collaboration with theEngineering team.
• Challenge existing application setups and suggest improvements for stability.
• Participate actively in the Change Management process to manage production risks.
• Develop and improve run books to minimize operational errors and enhance efficiency.
• Create reports that provide trending statistics to track application health and service performance.
• Willingness to learn and support proprietary technologies not available in the marketplace.

Required Qualifications

• Bachelor?s degree (U.S. or equivalent) and five (5) years of software development/production support experience.
• Strong understanding of Data Structures and their practical applications.
• Proven problem-solving skills in development or production environments, including root cause analysis.
• Proficient in UNIX troubleshooting, ETL/batch processes, and capacity management.
• Excellent communication skills to articulate technical and functional aspects of problems to drive solutions.
• Proficiency in Java 8+ and one of the following programming languages: C, C++, or Angular.
• Experience with one of the following scripting languages: Shell script, Perl, JavaScript, or Python.
• Familiarity with RDBMS environments such as Sybase ASE/IQ, Oracle, or DB2.

Required Qualifications

• Experience in the Financial Services Industry.
• Knowledge of Cluster Computing and Big Data solutions (e.g., Spark, Hadoop, HDFS) using public cloud.
• Degree in Computer Science.

Posted On: August 6, 2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.