Full timeUSD 22–25
View & Apply →Lead Concierge | High-Rise Residential | Downtown Dallas
WRMC, Inc.· Front Desk Services
About this role
LOCATION: Downtown Dallas - Victory Park (Near Woodall Rodgers Plaza)
SCHEDULE: Full-Time | Afternoon Shift | Friday - Tuesday 3:00 PM - 11:00 PM
ABOUT US
Worth Ross Management Company (WRMC) is an award-winning leader in luxury multifamily and HOA management. We are known for delivering exceptional service, maintaining high standards, and creating welcoming communities where residents truly feel at home. Our teams are the heart of our success, and we value professionalism, attention to detail, and a genuine commitment to service.
ABOUT THE ROLE
We are seeking an experienced and service-driven Lead Concierge to oversee daily Concierge and Front Desk operations in a luxury residential environment. This role plays a key part in delivering an exceptional resident experience while leading a professional concierge team with confidence, warmth, and attention to detail.
The ideal candidate is a hands-on leader with a hospitality mindset, strong organizational skills, and a passion for personalized service.
What You’ll Do:
- Lead, schedule, and support the Concierge team to ensure seamless coverage and service
- Set and uphold high standards for resident and guest experience
- Serve as a primary point of escalation for resident concerns, resolving issues promptly and professionally
- Maintain daily logs, reports, and resident information using BuildingLink or similar systems
- Monitor building access, safety procedures, and emergency response protocols
- Collaborate closely with the General Manager and site leadership to support overall operations
- Train and onboard new team members and lead by example.
Education:
- High school diploma or equivalent required
What You Need to Succeed:
- 3+ years of previous experience in concierge, hospitality, luxury residential, or hotel environments
- Prior supervisory or leadership experience preferred
- Strong customer service skills with a polished, professional demeanor
- Excellent communication, organization, and multitasking abilities
- Comfort using email, phone systems, and resident management platforms (BuildingLink preferred)
- Ability to maintain confidentiality and respond calmly in emergency situations
- Flexibility to work weekends, holidays, and on-call shifts as needed
- Medical, Dental, and Vision Insurance
- Short-Term and Long-Term Disability
- Employee Assistance Program (EAP)
- Identity Theft Protection
- Pet Insurance
- Retirement Plan
- Paid Time Off (PTO)
- 401(k)
Frequently Asked Questions
Is the salary disclosed for the Lead Concierge | High-Rise Residential | Downtown Dallas position at WRMC, Inc.?
The salary for this Lead Concierge | High-Rise Residential | Downtown Dallas role at WRMC, Inc. is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Lead Concierge | High-Rise Residential | Downtown Dallas position at WRMC, Inc. located?
This Lead Concierge | High-Rise Residential | Downtown Dallas role at WRMC, Inc. is based in Dallas, Texas, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Lead Concierge | High-Rise Residential | Downtown Dallas role at WRMC, Inc. full-time or part-time?
This is listed as a Full time position. It is posted as a Lead Concierge | High-Rise Residential | Downtown Dallas role in the Front Desk Services department at WRMC, Inc..
Which team or department does the Lead Concierge | High-Rise Residential | Downtown Dallas at WRMC, Inc. belong to?
This Lead Concierge | High-Rise Residential | Downtown Dallas position is part of the Front Desk Services department at WRMC, Inc.. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Lead Concierge | High-Rise Residential | Downtown Dallas position at WRMC, Inc.?
Click the "Apply Now" button on this page. You will be redirected to WRMC, Inc.'s official application portal hosted on workable where you can submit your application directly.
When was the Lead Concierge | High-Rise Residential | Downtown Dallas job at WRMC, Inc. posted?
This Lead Concierge | High-Rise Residential | Downtown Dallas position at WRMC, Inc. was posted on Jul 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Lead Concierge | High-Rise Residential | Downtown Dallas
WRMC, Inc.
You'll be redirected to WRMC, Inc.'s official application page on workable.