Lead Experience Strategist

Job Summary

Lead Experience Strategist (Hybrid-Acton, MA or San Diego, CA)

Want to change the user experience of diabetes care? Join a mission-driven team working to improve the experience of people living with diabetes through thoughtful, human-centered digital design. At Insulet, we’re investing in scalable, customer-focused experiences that support people across their entire diabetes journey with Omnipod.

Insulet is seeking a Lead Experience Strategist to define world-class user experience and product strategies for our Omnipod product portfolio. In this role, you will craft end-to-end experience visions for patients, caregivers, and healthcare providers. You will transform complex digital healthcare challenges into cohesive, human-centered product ecosystems. As a strategic leader, you will drive organizational alignment by partnering with clinicians, product managers, engineers, and internal innovation teams. Your work will directly impact the future of diabetes care.

• Design End-to-End Journeys: Create service blueprints, ecosystem maps, and experience frameworks for patients, caregivers, and clinicians.
• Define Product Strategy: Establish early-stage UX visions for mobile apps and connected digital devices, ensuring seamless integration with packaging and support channels.
• Bridge Data & Design: Connect user insights and "Jobs-to-be-Done" directly to UX metrics, KPIs, and overarching business goals.

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• Drive Cross-Functional Consensus: Align product development, engineering, and clinical partners (Human Factors, Regulatory, Legal, Compliance) on core user flows.
• Influence Leadership: Present UX visions persuasively to all levels of the organization—from agile squads to executive leadership—using storyboards, prototypes, and journey narratives.
• Synthesize Stakeholder Feedback: Gather and translate insights from customer service, sales, clinical partners, and the diabetes community into actionable design requirements.
  

• Validate Early and Often: Collaborate with User Research teams to plan iterative testing and ensure concepts are rooted in evidence.
• Deliver High-Fidelity Artifacts: Guide the design of safe, effective, and delightful experiences using industry-standard tools (Figma, Framer, Keyshot).
• Champion UX Excellence: Mentor other designers, foster a high-performance customer-centric culture, and optimize internal team processes.

• 0-to-1 Experience Visionary: Proven ability to build abstract concepts into tangible product strategies.
• Expert Storyteller: Exceptional visual and verbal communicator who can easily diagram, prototype, and pitch ideas in remote or hybrid settings.
• Diplomatic Facilitator: Skillful at managing pressure, navigating organizational friction, and building consensus across cross-functional teams.
• Culturally Adaptive: Experienced in leading and influencing cross-cultural, distributed, and remote teams.
• Business Savvy: High level of business acumen specifically tailored to complex, international healthcare environments.

• Education: Bachelor’s or Master’s degree in Product Design, Industrial Design, HCI, Interaction Design, or Graphic Design.
• Experience: 8+ years of experience in healthcare UX/Product Design, with a proven track record of shipping mobile healthcare applications.
• Portfolio: A strong portfolio demonstrating design strategy, deep design thinking, storytelling, and polished execution (please include passwords if protected).
• Agency Experience: Prior agency background is highly preferred.
• Domain Knowledge: Familiarity with diabetes care or management is a plus.

•  Travel: Ability to travel within the US at least once per quarter.
• Location: This is a hybrid role. Candidates must be able to work on-site out of an Insulet office in Acton, MA or San Diego, CA.

Additional Information:

Compensation & Benefits: For U.S.-based positions only, the annual base salary range for this role is $156,600.00 - $234,900.00 This position may also be eligible for incentive compensation. We offer a comprehensive benefits package, including: • Medical, dental, and vision insurance • 401(k) with company match • Paid time off (PTO) • And additional employee wellness programs Application Details: This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education.