Lead - Information Process & Systems
klay· IS - Information System
About this role
Lead - Information Process & Systems (JD)
Success Champion For Salesforce,
Description
Success Champion will primarily ensure realizing technology enabled business changes to achieve the intended business and system benefits.
Key Responsibilities
· Focus on 3 main areas of IT enabled business change (a) Stakeholder (user community) relationship management (2) Change Management and (3) Skills Management
Stakeholder Management
· Provide Level 1 support to user queries and issues and escalate to Level 2 support for unresolved issues
· Drive adoption of the application through continuous assessment of the usage, dialog with the user community and surveys.
· Conduct periodic audits of the systems and identify potential areas for improvement and gaps in the usage of the system.
· Provide regular updates to the leadership teams on adoption and user issues for collective resolution of issues.
· Recommend and oversee realization of necessary course corrections on the usage of the system.
Change Management
· Assess business impact due to introduction of new or enhanced IT applications
· Plan and execute appropriate change management interventions to effect successful transition of new or enhanced IT and sustained effective usage of the systems
· Participate in the requirements analysis and design of the systems to ensure the systems are aligned to the business direction and designed for the right user experience
Skills Management
· Plan, develop and conduct relevant learning programs related to IT applications and Evaluate learning outcomes
· Source and manage partners for delivery of learning programs
Competencies and Skills
· Strong understanding of business plans and processes of Klay and alignment of systems
· Ability to build and encourage team spirit among the user community and other stakeholders
· Possess excellent verbal and written communication skills
· Ability to assess user aptitude and usage ability and plan interventions appropriately
Frequently Asked Questions
Is the salary disclosed for the Lead - Information Process & Systems position at klay?
The salary for this Lead - Information Process & Systems role at klay is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Lead - Information Process & Systems position at klay located?
This Lead - Information Process & Systems role at klay is based in Bangalore, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Lead - Information Process & Systems role at klay full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Lead - Information Process & Systems role in the IS - Information System department at klay.
Which team or department does the Lead - Information Process & Systems at klay belong to?
This Lead - Information Process & Systems position is part of the IS - Information System department at klay. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Lead - Information Process & Systems position at klay?
Click the "Apply Now" button on this page. You will be redirected to klay's official application portal hosted on keka where you can submit your application directly.
When was the Lead - Information Process & Systems job at klay posted?
This Lead - Information Process & Systems position at klay was posted on May 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Lead - Information Process & Systems
klay
You'll be redirected to klay's official application page on keka.