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Lead Technology Operations Analyst
clarivate· 8001 Clarivate Analytics India Private Limited
About this role
About You – Experience, Education, Skills and Accomplishments
Bachelor’s degree in Computer Science, Information Technology, or equivalent experience.
7+ years of experience in Technology Operations, Infrastructure Support, Monitoring, or Production Support environments.
Proven experience leading technology operations teams in a 24x7 support environment.
Strong knowledge of incident management, problem management, service restoration, and operational governance.
Excellent stakeholder management skills with the ability to collaborate across Engineering, Infrastructure, Cloud, Security, Product, and Customer Success teams.
It Would Be Great If You Also Had
Experience with ITIL processes and best practices.
Hands-on experience with monitoring and observability platforms such as Datadog, SolarWinds, Zabbix, Centreon, or PRTG.
Experience supporting private and public cloud environments, including AWS, Azure, or Google Cloud.
Strong Linux, Windows, and networking troubleshooting skills, including TCP/IP, DNS, VPNs, firewalls, and load balancers.
Experience with automation and scripting using Python, Bash, or PowerShell, and ITSM tools such as ServiceNow or Jira.
What Will You Be Doing in This Role?
Lead and manage a team of engineers responsible for 24x7 monitoring and support of critical applications, infrastructure, cloud platforms, and production services.
Drive operational excellence by ensuring SLA compliance, managing incidents and major outages, and overseeing service health, performance, and availability.
Plan and execute operational changes, patching activities, maintenance events, and service restoration efforts while minimizing business impact.
Champion automation, observability, continuous improvement, and operational maturity initiatives to enhance efficiency and reliability.
Mentor and develop team members while providing operational reporting, risk updates, and service reviews to business and technology leadership.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Frequently Asked Questions
Is the salary disclosed for the Lead Technology Operations Analyst position at clarivate?
The salary for this Lead Technology Operations Analyst role at clarivate is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Lead Technology Operations Analyst position at clarivate located?
This Lead Technology Operations Analyst role at clarivate is based in IND - Bangalore (DRG). The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Lead Technology Operations Analyst role at clarivate full-time or part-time?
This is listed as a Full time position. It is posted as a Lead Technology Operations Analyst role in the 8001 Clarivate Analytics India Private Limited department at clarivate.
Which team or department does the Lead Technology Operations Analyst at clarivate belong to?
This Lead Technology Operations Analyst position is part of the 8001 Clarivate Analytics India Private Limited department at clarivate. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Lead Technology Operations Analyst position at clarivate?
Click the "Apply Now" button on this page. You will be redirected to clarivate's official application portal hosted on workday where you can submit your application directly.
When was the Lead Technology Operations Analyst job at clarivate posted?
This Lead Technology Operations Analyst position at clarivate was posted on Aug 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Lead Technology Operations Analyst
clarivate
You'll be redirected to clarivate's official application page on Workday.