Assistant Manager, Product Management
westernunion
Lead Teller/Lead Front Line Associate
westernunion· A07 Western Union Global Network
About this role
Lead Teller/Lead Front Line Associate
At Western Union, we are searching for a qualified Lead Teller to lead our team with enthusiasm. The Lead Teller will oversee staff, work with Western Union customers, and help grow transactions and revenue. We are looking for an IC who can continuously increase the team’s productivity. The Lead Teller will be responsible for helping in hiring and training staff, as well as leading teams in strategizing how to cultivate branch success.
Key responsibilities
Liaise between the branch and head office and be the bridge between management and FLA’s.
Conduct audit of branches to ensure compliance.
Oversees multiple Western Union Branches and achieve assigned branch targets
Map competitors’ rates and service offerings.
Manage the branch’s budget.
Actively promote new products and initiatives.
Accountable for managing Duty Roster in timely manner,.
Provide excellent service for Western Union customers.
Allocate branch resources as per staff and client needs.
Be Well versed with company policies.
Manage reports for the branches.(E.g Finance report , WUpos report )
Solve problems for branch customers and staff by reaching out to relevant departments who can help solve the problems.
Employee engagement team building activities.
Role Requirements:
Strong leadership skills
An affinity for problem-solving
Analytical skills
Highly organized with time and team management
Strong communication skills
Fluency in English and other languages preferred.
Proficiency in MS Office tools
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Singapore specific benefits include:
18 days holidays
Birthday Leave
Eldercare Leave
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date:
08-31-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
Frequently Asked Questions
Is the salary disclosed for the Lead Teller/Lead Front Line Associate position at westernunion?
The salary for this Lead Teller/Lead Front Line Associate role at westernunion is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Lead Teller/Lead Front Line Associate position at westernunion located?
This Lead Teller/Lead Front Line Associate role at westernunion is based in SGP - Singapore - Retail Branch Location. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Lead Teller/Lead Front Line Associate role at westernunion full-time or part-time?
This is listed as a Full time position. It is posted as a Lead Teller/Lead Front Line Associate role in the A07 Western Union Global Network department at westernunion.
Which team or department does the Lead Teller/Lead Front Line Associate at westernunion belong to?
This Lead Teller/Lead Front Line Associate position is part of the A07 Western Union Global Network department at westernunion. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Lead Teller/Lead Front Line Associate position at westernunion?
Click the "Apply Now" button on this page. You will be redirected to westernunion's official application portal hosted on workday where you can submit your application directly.
When was the Lead Teller/Lead Front Line Associate job at westernunion posted?
This Lead Teller/Lead Front Line Associate position at westernunion was posted on Aug 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Lead Teller/Lead Front Line Associate
westernunion
You'll be redirected to westernunion's official application page on Workday.