Library Services Officer

Company Description

Every institution values excellence. What matters most is why.
Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them.

Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence.

Job Description

Griffith University Library operates five campus libraries across four campus locations and provides services and expertise to the Griffith University teaching, learning and research community. Library Campus Services Team work closely with clients and establish and maintain strong relationships to deliver useful and timely products and services, and access to resources

Library Services Officer, Library Campus Services provides a range of frontline services including general enquiries, research assistance, resource access and computing assistance to clients, delivered through face to face, telephone and digital service points.

Key Responsibilities

• Deliver a positive library experience to all library clients, by providing online and on-campus support covering multiple services and resources.
• Support clients in accessing and using a range of library resources using the library catalogue, electronic databases, and online products.
• Support clients in developing their initiative and problem-solving ability through fostering information literacy skills at first tier and facilitating their learning journeys.
• Assist with research and referencing for assignments, direct to self-help resources and escalate when appropriate.
• Support the supply of Interlibrary loans to other institutions and assist in providing access to materials via course reading lists, as well as contribute to library projects.
• Use digital literacy skills to diagnose access issues, referring to other teams as required.
• Undertake regular personal and professional development to enhance knowledge and skills to enable a high level of service in a continuously changing environment.

About you

• The occupant of this position will have completed or be enrolled in an Australian Library and Information Association accredited course with relevant experience, or relevant library experience.

What we can offer

This is a fixed-term opportunity (until 24/12/2026), based at Gold Coast. As Griffith is a multi-site University you may be required to work across other locations.

HEW 4 Salary – Base range - $76,126- $80,321+ 17% super. Full package range is - $89,067 - $93,976.

Qualifications

Additional Information

Why join Griffith?

As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• Wide range of Learning and Development opportunities
• Salary packaging options and corporate health discounts
• Generous leave entitlements including paid parental leave and leave loading
• Support with future learning opportunities through our educational staff assistance scheme
• Opportunities for internal mobility
• Health Safety and Wellbeing initiatives – on campus Gym facilities

At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

Applicants must have Australian working rights. Sponsorship is not available for this position and successful candidates may be subject to a criminal history check.

How to apply

Please submit your application online and ensure it includes the following:

• A covering letter, no more than two pages, addressing the Job Description section above and the Position Description. 
• Current curriculum vitae/resume including full contact details

For further information relating to the position, please contact Michelle Postlethwaite, Coordinator Library Campus Experience m.postlethwaite@griffith.edu.au

Closing date: 16 August 2026 at 11:59pm. All applications must be submitted online

Please allow at least 1 – 2 weeks from the closing date to expect an application update.