Director of Engineering
Freelancer.com
Loadshift Liaison Officer
About this role
Job Description:
With Freelancer continuing to grow, we are expanding our Loadshift Customer Experience team in Manila. CX is responsible for providing amazing customer service. Furthermore, you will:
Responsibilities:
- Provides exceptional customer service at all times
- Provides “First Call Resolution” as much possible
- Answers email & phone calls in a professional and timely manner
- Responds to support tickets in a professional and timely manner
- Promotes the features and benefits of using Loadshift
- Achieves maximum customer satisfaction at all times whilst working within the company guidelines
- Handles and investigates customer complaints and recommends solutions. Follow through on mutually agreed remedies.
- Effectively articulates complex information to a variety of technical and non-technical users
- Incorporates changes in work practices in response to changes requested by management
- Understands that Loadshift is a dynamic web service and is willing to embrace changes in the service we offer and promotes these positively to the marketplace
- Adheres to freelancer policies and procedures
- Actively contributes to team meetings and training sessions
- Offers suggestions for improvements
- Performs other duties as required
Frequently Asked Questions
Is the salary disclosed for the Loadshift Liaison Officer position at Freelancer.com?
The salary for this Loadshift Liaison Officer role at Freelancer.com is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Loadshift Liaison Officer position at Freelancer.com located?
This Loadshift Liaison Officer role at Freelancer.com is based in Taguig, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Loadshift Liaison Officer position at Freelancer.com?
Click the "Apply Now" button on this page. You will be redirected to Freelancer.com's official application portal hosted on workable where you can submit your application directly.
When was the Loadshift Liaison Officer job at Freelancer.com posted?
This Loadshift Liaison Officer position at Freelancer.com was posted on May 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Loadshift Liaison Officer
Freelancer.com
You'll be redirected to Freelancer.com's official application page on workable.