Loan Servicing Assistant Manager - Escrow

Oversee all escrow activities of Northwest’s Retail, Commercial and Small Business

Direct supervision of the retail escrow team, including taxes, insurance and flood

Partner with third party vendors with regards to the payment and monitoring of flood and hazard insurance and property taxes

Oversee the Northwest’s annual escrow analysis process

Resolve operational and customer related issues and complaints

Ensure adherence to Northwest’s loan servicing policies and procedures

Manage servicing staff related activities including training, developing action plans, procedures and training materials for staff, conducting staff meetings, managing work hours and FTE’s to control costs, developing and monitoring comprehensive workflows to maximize efficiencies, and developing and mentoring staff through annual performance appraisals, hiring, and career development

Develop optimum efficiencies including proper balancing of staffing workloads to meet pre-determined staffing metrics

Provide accurate information exchange with customers, offices, and lenders

Deliver and monitor metrics for all servicing activity

Meet servicing deadlines and communicate with management

Provide assistance with internal and external compliance reviews

Ensure total document and data integrity

Ensure the payment of all escrow items including homeowners & flood insurance and taxes

Oversee flood monitoring workflows and activities

Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations

Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

Work as part of a team

Work with on-site equipment

As Needed For Training