Loss Mitigation Liaison I
mtb· 001 Manufacturers and Traders Trust Co
About this role
Overview:
This position is responsible for acting as the Single Point of Contact (“SPOC”) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.
Primary Responsibilities:
- Take inbound and make outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure, while maintaining compliance with all state and federal laws and regulations applicable to consumer collection activity.
- Answer consumer questions concerning their accounts and document the contact on the mortgage servicing system.
- Understand investor’s waterfall and required documents for loss mitigation. Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
- Communicate and explain the terms of loss mitigation approvals or declines, the rational for each and ability to appeal or re-apply.
- Communicate liquidation options and explain the foreclosure process as necessary.
- Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Complete other related duties as assigned.
Scope of Responsibilities:
Maintains direct contact with consumers.
Education and Experience Required:
A combined 4 years’ higher education and/or work experience, including a minimum of 1 year collections or customer service experience.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.
Education and Experience Preferred:
Bachelor’s degree.
Mortgage collections experience.
Knowledge of M&T systems.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Location
Getzville, New York, United States of AmericaFrequently Asked Questions
What is the salary for the Loss Mitigation Liaison I role at mtb?
The listed salary for this Loss Mitigation Liaison I position at mtb is USD 23–38. This is an Full time role.
Where is the Loss Mitigation Liaison I position at mtb located?
This Loss Mitigation Liaison I role at mtb is based in Getzville, NY. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Loss Mitigation Liaison I role at mtb full-time or part-time?
This is listed as a Full time position. It is posted as a Loss Mitigation Liaison I role in the 001 Manufacturers and Traders Trust Co department at mtb.
Which team or department does the Loss Mitigation Liaison I at mtb belong to?
This Loss Mitigation Liaison I position is part of the 001 Manufacturers and Traders Trust Co department at mtb. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Loss Mitigation Liaison I position at mtb?
Click the "Apply Now" button on this page. You will be redirected to mtb's official application portal hosted on workday where you can submit your application directly.
When was the Loss Mitigation Liaison I job at mtb posted?
This Loss Mitigation Liaison I position at mtb was posted on Aug 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Loss Mitigation Liaison I
mtb · 💰 USD 23–38
You'll be redirected to mtb's official application page on Workday.