Machine Learning Engineer
kapturecrm· Tech
About this role
About Company :
Kapture CX is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made simple and efficient to meet up with all the endless demands of customers. Kapture is the preferred choice of leading brands including Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds,Jio, Phillips, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 1000+ businesses globally to automate their sales and support.
Position Overview
Job Title: Machine Learning Engineer
Location: Bengaluru, Karnataka
Job Type: Full-time
Experience : 1.5- 3 years
Role Summary
As a Machine Learning Engineer you will be involved in developing and optimizing Generative AI models and solutions that enhance our offerings. This role requires a blend of technical expertise and abstract thinking to build AI-driven solutions for CX industry that are not only innovative but also scalable and impactful.
Responsibilities:
- Development and deployment of Generative AI solutions and models to create innovative products for enhancing customer experiences.
- Collaborate with product managers and engineering teams to define product requirements and integrate AI technologies into our service offerings.
- Design and implement machine learning pipelines for large-scale data processing, model training, and deployment.
- Continuously evaluate the performance of AI models and refine them to ensure they meet business objectives and deliver enhanced user experiences.
- Research and implement the latest Generative AI techniques and tools to keep our solutions at the cutting edge of technology.
Qualifications:
- Bachelor’s in Computer Science, Artificial Intelligence, Data Science, or a related field from tier 1 & tier 2 colleges
- At least 1.5 years of hands-on experience in developing and deploying machine learning models (Experience in building Gen AI products or models will be a plus)
- Proficient in programming with Python and familiar with AI frameworks such as TensorFlow, PyTorch, and others.
- Demonstrable experience with cloud services (AWS, Azure, GCP) for deploying scalable AI solutions.(Preferred but not mandatory)
- Strong analytical skills and the ability to work collaboratively in a dynamic and fast-paced environment.
Frequently Asked Questions
Is the salary disclosed for the Machine Learning Engineer position at kapturecrm?
The salary for this Machine Learning Engineer role at kapturecrm is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Machine Learning Engineer position at kapturecrm located?
This Machine Learning Engineer role at kapturecrm is based in Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Machine Learning Engineer role at kapturecrm full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Machine Learning Engineer role in the Tech department at kapturecrm.
Which team or department does the Machine Learning Engineer at kapturecrm belong to?
This Machine Learning Engineer position is part of the Tech department at kapturecrm. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Machine Learning Engineer position at kapturecrm?
Click the "Apply Now" button on this page. You will be redirected to kapturecrm's official application portal hosted on keka where you can submit your application directly.
When was the Machine Learning Engineer job at kapturecrm posted?
This Machine Learning Engineer position at kapturecrm was posted on Aug 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Machine Learning Engineer
kapturecrm
You'll be redirected to kapturecrm's official application page on keka.