RemoteFull time
View & Apply →Machine Learning Engineer, CX Intelligence
Coinbase· Front-End Programming
About this role
Headquarters: Remote - Brazil
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
The CX Intelligence Engineering team, part of Coinbase's Enterprise Applications and Architecture org, builds the multi-agent platform powering Coinbase Chat, Help Center, and agent tooling. As a Machine Learning Engineer on this team, you'll design and scale the agentic systems that automate complex customer support workflows, connecting LLMs with internal APIs and tools to deliver fast, accurate, and compliant AI-powered experiences for millions of customers.
What you'll do:
- Architect multi-agent systems using advanced orchestration frameworks (LangGraph, Google ADK) to automate complex customer support procedures end-to-end.
- Build and scale integrations using Model Context Protocol (MCP) to connect LLMs with internal Coinbase APIs, databases, and third-party tooling.
- Develop automated "LLM-as-a-judge" evaluation pipelines to monitor, measure, and improve the performance of non-deterministic AI agents in production.
- Implement RAG, fine-tuning, and prompt engineering techniques to ensure chatbot responses are grounded, accurate, and compliant with Coinbase policies.
- Ship production-ready Python services that are resilient, low-latency, and capable of handling Coinbase-scale traffic across asynchronous microservices.
- Partner with Conversation Design and Product to translate complex business logic into executable agent procedures within the decentralized architecture.
Required Skills and Experience:
- 3+ years building and scaling ML/AI systems in production, with demonstrated experience implementing agentic "Loop" or "ReAct" based systems where AI takes actions autonomously.
- Deep understanding of the LLM lifecycle including context window management, token optimization, structured output parsing (Pydantic, JSON mode), and multi-agent orchestration frameworks (LangGraph, Google ADK, or similar).
- Strong proficiency in Python with hands-on experience in microservices architecture, asynchronous programming, high-throughput APIs, and vector databases (Pinecone, Weaviate, or equivalent).
- Demonstrated ability to explain model behaviors and technical trade-offs to non-technical stakeholders across CX, Legal, and Product teams.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Job ID: P77545
Pay Transparency Notice: The target annual base salary for this position can range as detailed below. Total compensation may also include equity and bonus eligibility and benefits (including medical, dental, and vision).
Annual base salary range (excluding equity and bonus):
R$347.900—R$347.900 BRL
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
To apply: https://weworkremotely.com/remote-jobs/coinbase-machine-learning-engineer-cx-intelligence
Frequently Asked Questions
What is the salary for the Machine Learning Engineer, CX Intelligence role at Coinbase?
The listed salary for this Machine Learning Engineer, CX Intelligence position at Coinbase is BRL 348K–348K. This is a remote Full Time role.
Is the Machine Learning Engineer, CX Intelligence job at Coinbase remote?
Yes, this Machine Learning Engineer, CX Intelligence position at Coinbase is remote, with team members based in Anywhere in the World, Remote. You can work from home or anywhere in the supported regions.
Is the Machine Learning Engineer, CX Intelligence role at Coinbase full-time or part-time?
This is listed as a Full Time position. It is posted as a Machine Learning Engineer, CX Intelligence role in the Front-End Programming department at Coinbase.
Which team or department does the Machine Learning Engineer, CX Intelligence at Coinbase belong to?
This Machine Learning Engineer, CX Intelligence position is part of the Front-End Programming department at Coinbase. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Machine Learning Engineer, CX Intelligence position at Coinbase?
Click the "Apply Now" button on this page. You will be redirected to Coinbase's official application portal hosted on weworkremotely where you can submit your application directly.
When was the Machine Learning Engineer, CX Intelligence job at Coinbase posted?
This Machine Learning Engineer, CX Intelligence position at Coinbase was posted on Jul 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Machine Learning Engineer, CX Intelligence
Coinbase · 💰 BRL 348K–348K
You'll be redirected to Coinbase's official application page on weworkremotely.