END USER DEVICE MANAGEMENT ENGINEER (ANALYST)
proceptassociatesprofessionalserviceslimited
Manage Engine/ITSM tool Specialist
About this role
Company Description
Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada. We specialize in Business Intermediary, Outsourcing and Professional Services, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, Zambia, Ghana, Kenya, Rwanda, Uganda, Liberia, Cameroon and Ivory Coast.
Job Description
The ManageEngine / ITSM Tool Specialist is responsible for the implementation, configuration, administration, optimization, and ongoing support of the organization's IT Service Management (ITSM) platform, with primary responsibility for ManageEngine solutions. The role ensures that ITSM processes, workflows, automations, and service delivery capabilities align with business objectives and ITIL best practices while providing technical expertise to improve operational efficiency, service quality, and user experience
Qualifications
- Bachelor's Degree in Information and Communication Technology, Computer Science, Information Systems, or a related field.
- Certification or demonstrated expertise in ManageEngine products or similar ITSM platforms.
- ITIL Foundation Certification is an added advantage.
- Experience implementing, configuring, and administering IT Service Management (ITSM) tools.
- Hands-on experience with ManageEngine ServiceDesk Plus or equivalent ITSM platforms.
- Experience implementing ITSM processes in enterprise environments.
- Experience with workflow automation and system integrations.
- Strong knowledge of ManageEngine ServiceDesk Plus.
- ITIL framework and IT Service Management processes.
- Workflow design and automation.
- API integration and scripting.
- Active Directory and Microsoft 365 integration.
- CMDB and Asset Management.
- SQL querying and reporting.
- System administration and troubleshooting.
- Dashboard development and analytics.
- Change, Incident, Problem, and Request Management.
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Manage Engine/ITSM tool Specialist position at proceptassociatesprofessionalserviceslimited?
The salary for this Manage Engine/ITSM tool Specialist role at proceptassociatesprofessionalserviceslimited is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manage Engine/ITSM tool Specialist position at proceptassociatesprofessionalserviceslimited located?
This Manage Engine/ITSM tool Specialist role at proceptassociatesprofessionalserviceslimited is based in Lusaka, LUSAKA, Lusaka, LUSAKA, Zambia, zm. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Manage Engine/ITSM tool Specialist role at proceptassociatesprofessionalserviceslimited full-time or part-time?
This is listed as a Full time position. It is posted as a Manage Engine/ITSM tool Specialist role at proceptassociatesprofessionalserviceslimited.
How do I apply for the Manage Engine/ITSM tool Specialist position at proceptassociatesprofessionalserviceslimited?
Click the "Apply Now" button on this page. You will be redirected to proceptassociatesprofessionalserviceslimited's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Manage Engine/ITSM tool Specialist job at proceptassociatesprofessionalserviceslimited posted?
This Manage Engine/ITSM tool Specialist position at proceptassociatesprofessionalserviceslimited was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Manage Engine/ITSM tool Specialist
proceptassociatesprofessionalserviceslimited
You'll be redirected to proceptassociatesprofessionalserviceslimited's official application page on SmartRecruiters.