Manager, Account Mgrs, Institu

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Major Duties :1. Manages an account administration unit or function. Conducts the performance management process, identifies training and development needs, and establishes performance standards for the unit. 2. Determines staffing needs, makes hiring and firing decisions, handles salary administration, and ensures resources are available to accomplish priorities. 3. Participates in developing the business unit strategic plan and sets goals and priorities based on the direction set for the unit. Follows through to ensure objectives are met. 4. Develops unit(s) budget and manages the expenses for the unit. 5. Provides leadership and guidance to staff, fostering an environment which encourages employee participation, teamwork, and communication. 6. Allocates client accounts according to client needs, complexity of account and to maximize client satisfaction. Maintains communication with staff to anticipate needs effectively and provide support when needed. 7. Oversees client servicing activities; resolves complex operational issues related to support and service. 8. Supports sales professionals through the effective management of marketing and client service activities. 9. Provides technical support and expertise to relationship managers and determines how to meet clients'' needs from a service delivery point of view. 10. Promotes the bank and its products through speaking at industry and client conferences, public relations interviews, and participating in task forces. Knowledge :Knowledge of institutional trust operations and accounting systems and/or banking products and services, usually acquired through work experience, is necessary to administer master trust and custody accounts and/or banking services. Knowledge of general finance and portfolio management concepts, usually acquired through formal education or experience, is required to oversee client relationships. Skills in negotiation, delegation, and sales are necessary to service the client relationship. Leadership and organizational skills are required to determine the unit goals, resources needed, and to assess and develop the skills of the staff. Experience :7-10 years experience in client servicing capacity, with 2-3 years experience in a financial services environment.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.