Manager - Application Support N 4D

Manager - Application Support N

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Job Description

APPLICATION Support SPECIALIST



REPORTS TO: Director, Integrated Technology Solutions & Support



Summary



The Application Support Specialist position is responsible for providing support for both domestic and international users of the Hines financial systems. The candidate will act as the first phase of support. Awareness of the Hines business verticals and partnering with networking and infrastructure teams to support users holistically are key components to success.

This position is a member of the Application Support Team reporting directly to the Director, Integrated Technology Solutions and Support.

Responsibilities



Provide end-user support for both domestic and international users of the Hines financial systems, assisting with application-related challenges.

Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.

Support end users on financial system functionality around Lease Management, General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, ASC 842 (FASB), and multi-currency.

Assist with end-user training curricula and training materials.

Collaborate with Information Technology to develop goals, objectives, and priorities for Hines financial systems to ensure that the needs of internal clients are met.

Anticipate, research, report, and act on processes to improve and maintain system consistency and enhance the end-user experience.



Experience



Three years of related experience.

Two years of accounting experience.

Experience working in a team-oriented, collaborative environment.



Preferred Qualifications



Knowledge of multifamily ERP systems such as Entrata and Yardi.

Familiarity with commercial real estate financial processes.

Experience with retail accounting, percentage rent, and sales overage calculations.



Education



Bachelor’s degree or equivalent experience.





Skills and Certifications

Excellent communication skills and a proactive, customer-focused approach to support.

Maintain a calm demeanor.

Ability to multitask.

Compose training materials, business letters, summaries, and reports.

Speak before an audience with confidence, using appropriate communication skills and style.

Demonstrate strong initiative and a customer service orientation.

Exchange ideas, information, and opinions with others to formulate policies and programs and/or arrive jointly at decisions, conclusions, or solutions.

Perform numerical and financial calculations.

Analyze and interpret several types of data in order to draw conclusions and solve problems.

Demonstrate proficiency in JD Edwards EnterpriseOne (specifically Lease Management, General Ledger, Accounts Payable, Accounts Receivable, and multi-currency).

Demonstrate proficiency in Microsoft Office.

Ability to work flexible schedules outside normal business hours when required.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

Oracle Certified Associate, Java SE Programmer (OCA) - OracleOracle

Required Skills

Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Application Support N

Remote Type -

Office

Work Shift -

Day Job (India)

Why join Genpact?
•    Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•    Make an impact – Help global enterprises solve business challenges that matter 
•    Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•    Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.  
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.