Manager, Commercial Operations

diligentcorporationĀ· Sales and Marketing Operations
Apply Now ↗
šŸ“ London, England, United Kingdom

About this role

Position Overview:

We areĀ seekingĀ aĀ strategic, data-drivenĀ leaderĀ with a deep understanding of sales processes, marketing strategies, and customer successĀ to join theĀ GTM OperationsĀ team.Ā TheĀ ManagerĀ of GTM OperationsĀ (EMEA/APAC)Ā is a critical, strategic partner to theĀ VP of Sales in EMEAĀ andĀ APAC.Ā YouĀ will foster collaboration and alignment amongĀ the entire commercial organization including Sales, Customer Success, Marketing, and Partnerships.Ā The ideal candidate will have a provenĀ track recordĀ of building scalable processesĀ andĀ leveragingĀ AIĀ toĀ driveĀ sustained revenue growth.Ā Strong analytical and strategic planning capabilitiesĀ areĀ essential.Ā Ā 

Ā 

Key Responsibilities:Ā 

Ā Commercial Strategy and GrowthĀ 

  • Partner with theĀ Sales andĀ Finance to develop and operationalize a commercial growth strategy, ensuring alignment betweenĀ pipeline and bookings targets, capacity,Ā headcountĀ andĀ budgetsĀ 
  • Translate complex data into actionable recommendations forĀ CommercialĀ leadersĀ Ā 
  • Develop andĀ maintainĀ segmentation models and sales coverage strategies that align to growthĀ objectives, drive focus, andĀ optimizeĀ rep productivityĀ 

Ā 

Forecasting & Pipeline ManagementĀ 

  • DriveĀ and evolve the sales forecasting framework,Ā implementing a disciplined, data-driven forecast cadence across all theatres and segmentsĀ 
  • Utilize Salesforce, GTM tools and data sets (snowflake)Ā to drive predictability, pipeline conversion, stage hygiene, and deal inspection processes.Ā 
  • Leverage AI and machine learning capabilities within the existing data stack (e.g., Snowflake, Salesforce) to enhance forecast accuracy, surface pipeline risk earlier, and automate routine reportingĀ 
  • Deliver consistent reporting on performance-to-plan, win/loss trends, and funnel dynamicsĀ 

Ā 

GTM and Sales EfficiencyĀ Ā 

  • Drive operational excellence by refining core sales processes, methodologies, and business cadences (e.g., territory management, forecasting, and pipeline reviews)Ā 
  • Implement a standardized salesĀ methodology, with clear stage definitions, qualification criteria, and progression benchmarks across segmentsĀ 
  • Build andĀ maintainĀ reporting frameworks, dashboards, and KPIs toĀ provideĀ actionable insights into pipeline health, sales performance, and revenue forecastingĀ Ā 
  • IdentifyĀ and deploy AI-powered tooling across the sales workflow,Ā such as automated deal scoring, forecasting models, and conversation intelligence,Ā to reduce manual effort and improve rep productivityĀ 

Ā 

Territory ManagementĀ 

  • Lead territory design in region, ensuring sales coverage aligns with market opportunities and business objectivesĀ 
  • ContinuouslyĀ optimizeĀ territory assignments and GTM approaches based on performance data and growth trendsĀ 

Ā 

Qualifications:  

  • 5-7+ years of experience in Revenue Operations, Commercial Strategy, or Go-to-Market OperationsĀ 
  • Proven experience partnering directly with CROs, CFOs, and executive leadership to design and execute multi-year commercial plansĀ 
  • DeepĀ expertiseĀ in Salesforce, Outreach, and other GTM tools.Ā 
  • Strong analytical skills and fluency with forecasting, funnel metrics, sales velocity, and retention/expansion KPIsĀ 
  • Demonstrated success in improving sales productivity, enhancing marketing performance, and supporting customer success initiativesĀ 
  • Experience designing sales methodologies and commercial processes that scale in B2B SaaSĀ 
  • Comfort working cross-functionally and influencing without authority,Ā excelling at aligning diverseĀ stakeholdersĀ around common goal.Ā 
  • High EQ, clear communication skills, andĀ a strong senseĀ of ownershipĀ 

#LI-SK2

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.Ā 

At Diligent, we're building the future with people who think boldly and move fast. Ā Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Ā Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. Ā The future belongs to those who keep learning, and we are building it together. Ā At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.

Learn more atĀ diligent.com or follow us onĀ LinkedInĀ andĀ Facebook

Ā 

What Diligent Offers YouĀ 

  • Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
  • We care about our people.Ā Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programsĀ to name a few
  • We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
  • Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.Ā 

Headquartered in New York, Diligent has offices in Washington D.C.,Ā  London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  Ā To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected toĀ work onsite at least 50% of the time.Ā We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

Ā 

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.Ā We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoĀ Diligent's EEO Policy and Know Your Rights.Ā We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.

To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Frequently Asked Questions

Is the salary disclosed for the Manager, Commercial Operations position at diligentcorporation?
The salary for this Manager, Commercial Operations role at diligentcorporation is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager, Commercial Operations position at diligentcorporation located?
This Manager, Commercial Operations role at diligentcorporation is based in London, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Manager, Commercial Operations at diligentcorporation belong to?
This Manager, Commercial Operations position is part of the Sales and Marketing Operations department at diligentcorporation. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Manager, Commercial Operations position at diligentcorporation?
Click the "Apply Now" button on this page. You will be redirected to diligentcorporation's official application portal hosted on greenhouse where you can submit your application directly.
When was the Manager, Commercial Operations job at diligentcorporation posted?
This Manager, Commercial Operations position at diligentcorporation was posted on Apr 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager, Commercial Operations
diligentcorporation
Apply for this role ↗

You'll be redirected to diligentcorporation's official application page on Greenhouse.