Manager, Leasco and MRO Customer Service

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At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. 

Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Managing of customer engines which have been routed to the Singapore Service Centre facility for repair or overhaul, or to another facility within the P&WC Service Centre network facility, ensuring the highest quality of service, communication and product is provided in the most cost effective manner. Traveling is expected for this position.

Duties:

• Review lease engine allocation and deployment in Asiapac for customer support

• Support AOG in the region especially on rental deployment

• Responsible for P&L of the Leasco business, ensuring profitability, manage credit exposure with Treasury and work with finance on all the billing reconciliation.

• Manage in-house and remote engine events for customers within the Asia Pacific region, all P&WC engine models

• Ensure customer requirements and expectations are effectively communicated to the facility’s representative in preparation for engine (or engine module) induction

• Lead the Event Management team to enhance and improve MROCS process (CRM, Gate 0, induction, Standard work, MFA, credit/commercial issues)

• Review cost estimates, and as required, evaluate alternatives and develop solutions to reduce cost, provide customized commercial solution (FFP, NTE etc).

• Lead cost reduction initiatives and/or other strategic initiative projects.  Resolve commercial risk engines, long term storage hold engines and work with respective stakeholders for resolution.

• Provide accurate update in CRM and ensure excellent communications with customers on all matters

• Liaise with customers to manage engines shop visit forecast, including rental engine requirements, for all scheduled and unscheduled shop events

• Work closely with Leaseco, Program, credit and other stakeholders on various customer issues

• Other duties or projects assigned

EHS responsibilities

• Work in accordance with accepted safe and environmental practices;

• Report unsafe conditions and practices;

• Make safety suggestion;

• Investigate accident, incident or near misses, and follow-up on corrective actions;

• Conduct workplace EHS inspection;

• Is a member of the Safety/EHS committee.

Job Entry Requirement:

a.  Experience:

• Preferably minimum 8 years of Aviation experience

b. Education and Training.

• Bachelor degree in Engineering or a Marketing (sales and services) discipline

• On-going MBA an asset Self-motivated, positive, resourceful and results-oriented

• Good communication and negotiation skills, both written and spoken

• Meticulous and detail oriented

• Team player with strong leadership skills

• Good analytical skills, process business acumen

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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