Logistics Operations Planner I - Riverview, FL
bluegracegroup
Manager, Mexico Operations - Guadalajara, MX
bluegracegroup· Managed Logistics
About this role
Job Summary
This role will lead a team that provides operational support to our Managed Logistics customers. The ideal candidate will bring a strong customer service background and a passion for delivering a world-class customer experience. This position focuses heavily on employee development, coaching, and team performance while ensuring operational excellence. Typical responsibilities will include but are not limited to reporting, process improvement, coaching, training, and oversight of daily execution.
Duties and responsibilities:
- Provide routine coaching and development for all direct reports, focusing on both performance improvement and long-term career growth
- Reviewing and ensuring accuracy of daily reporting both internal and external
- Lead and develop front-line employees who serve as primary points of contact for Managed Logistics customers
- Monitor and report on productivity metrics to drive team performance and operational success
- Implement new processes to improve operational efficiency and close performance gaps
- Training of new employees and validation check points to ensure performance
- Evaluate and adjust current processes to promote scalability and service excellence
- Conduct daily and weekly department meetings to align priorities, performance, and team development
- Collaborate with manager to strengthen alignment between operational goals and team performance
- Create employee schedules to ensure optimal staffing and coverage during peak and off hours
- Maintain strong awareness of team performance and proactively address opportunities for improvement
- Participate in the onboarding and go-live process for new Managed Logistics customers
- Participate in the Managed Logistics on-call program by providing support during nights and weekends as needed
Qualifications:
- Bachelor's degree in supply chain field or equivalent combination of education and experience.
- 3-5 or more years of experience in operations, freight/transportation or purchasing role.
- Customer service experience required, preferably in a fast-paced or customer-facing operational environment
- Demonstrated ability to lead, coach, and develop a team of employees
- Passion for employee development, mentorship, and performance management
- Solution-driven with a proven track record of identifying opportunities and improving processes
- Excellent written and verbal communication skills
- Advanced CRM and TMS skills
- Proficient in Microsoft Excel
Frequently Asked Questions
Is the salary disclosed for the Manager, Mexico Operations - Guadalajara, MX position at bluegracegroup?
The salary for this Manager, Mexico Operations - Guadalajara, MX role at bluegracegroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager, Mexico Operations - Guadalajara, MX position at bluegracegroup located?
This Manager, Mexico Operations - Guadalajara, MX role at bluegracegroup is based in Zapopan, JAL, MX. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Manager, Mexico Operations - Guadalajara, MX role at bluegracegroup full-time or part-time?
This is listed as a CONTRACTOR position. It is posted as a Manager, Mexico Operations - Guadalajara, MX role in the Managed Logistics department at bluegracegroup.
Which team or department does the Manager, Mexico Operations - Guadalajara, MX at bluegracegroup belong to?
This Manager, Mexico Operations - Guadalajara, MX position is part of the Managed Logistics department at bluegracegroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Manager, Mexico Operations - Guadalajara, MX position at bluegracegroup?
Click the "Apply Now" button on this page. You will be redirected to bluegracegroup's official application portal hosted on icims where you can submit your application directly.
When was the Manager, Mexico Operations - Guadalajara, MX job at bluegracegroup posted?
This Manager, Mexico Operations - Guadalajara, MX position at bluegracegroup was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager, Mexico Operations - Guadalajara, MX
bluegracegroup
You'll be redirected to bluegracegroup's official application page on icims.