Manager - Operations

teachmint· Operations
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📍 Bangalore, KA, IndiaFULL TIME

About this role

Job Title: Manager - Operations
Location: Bangalore (+ Manilla + Dubai)

About Teachmint:
At Teachmint, we believe that education moves the world forward and deserves the best technology. As a pioneer in AI-powered educational technology, we deliver a unified ecosystem that brings together AI, a connected classroom app, and smart hardware in one place. This ensures teachers spend less time managing tools and more time teaching.

Our mission is to transform learning one classroom at a time, giving every educator the tools to teach at their best. Today, Teachmint's app is available in more than 90 languages, powering educational infrastructure across 10-plus countries with offices in Bengaluru, Singapore, Dubai, and Manila.

As Teachmint continues to grow, we're grateful that our impact is felt not just in the classrooms we power, but also in the recognition we've earned along the way. We're the #1 Interactive Flat Panel brand in India by market share, as per DISCIEN's global market research report, and a Great Place to Work® Certified company — a reflection of the strong culture, trust, and collaboration that power our teams every day. www.teachmint.com.

About the Role:
We are seeking an experienced, detail-oriented, and result-driven Manager – Operations to
lead end-to-end operational workflows across order fulfillment, logistics, installation and
service delivery across India. In this role, you will bridge strategic planning with ground-level
execution—ensuring smooth order management cycles, scaling site installation operations for
our interactive flat panels, managing Authorized Service Partners (ASPs), and continually
optimizing operational processes to deliver exceptional Customer Satisfaction.

Key Responsibilities:

1. Process Improvement & Operational Governance
  • Workflow Redesign & Speed Optimization: Conduct end-to-end audits of hardware supply chains, and installation cycle to identify bottlenecks, eliminate non-value-added steps, and drastically reduce overall turn-around time (TAT).
  • Cost Reduction & Efficiency Engineering: Analyze cost drivers across warehousing, logistics, technician routing, and vendor billing to negotiate better structures, eliminate waste, and lower unit operational costs without sacrificing quality.
  • Customer Experience (CX) & CSAT Elevation: Map the post-sale customer journey to build high-touch, error-free fulfillment experiences. Turn operational service delivery into a competitive advantage that drives customer retention and high Net Promoter Scores (NPS).
  • Automation & Technology Integration: Partner with Internal Tech, Product, and ERP teams to automate manual operational tasks, introduce smart workflows, build real-time SLA tracking, and eliminate human-error failure points.
  • Governance, SOPs & Quality Assurance: Design, mandate, and continuously update Standard Operating Procedures (SOPs) across all zones. Establish audit frameworks to measure internal team and vendor compliance against set benchmarks.
  • Data & Capacity Modeling: Build predictive operational models for inventory management, performance dashboards, and executive reporting frameworks to guide business decisions, resource allocation, and quarterly capacity planning.
2. Order Management, Supply Chain Execution, Field Operations & Hardware Deployment
  • Understand the end-to-end order lifecycle—from order receipt, verification, partner documentation validation, invoicing to final installation.
  • Serve as the critical backup and escalation point during peak business periods to clear order fulfillment bottlenecks and resolve complex inventory/dispatch edge cases.
3. Cross-Functional Leadership & Team Management
  • Partner with Zonal Business Heads to evaluate demand forecasts, site readiness, and local manpower availability.
  • Drive operational alignment and coordination efficiency across Sales, Finance, Legal, and Customer Support functions
Education & Experience Requirements:
  • Education: Bachelor’s degree in Business Administration, Engineering, Supply Chain, Operations Management, or a related discipline from Tier 1 Institute . (An MBA / Post Graduate Degree in Operations or Supply Chain is preferred).
  • Experience: 2 to 5 years of hands-on experience in Operations, Order Management, Supply Chain Operations, or Field Operations Delivery.
  • Industry Background: Experience in EdTech, Consumer Durables, IT Hardware Distribution, or Tech-enabled Logistics is highly desirable.
Key Skills & Competencies:
  • Analytical & Data-Driven: Advanced proficiency in MS Excel or Google Sheets (pivot tables, data modeling, reporting) with the ability to draw insights from complex operational datasets.
  • Systems Familiarity: Working knowledge of ERPs, Order Management Systems (OMS), or CRM software (e.g., Salesforce, SAP, Zoho).
  • Vendor & Partner Management: Proven ability to onboard, negotiate, and enforce SLAs with external logistics and service partners.
  • Execution & Ownership: High attention to detail with a track record of driving cross-functional projects under strict timelines.
  • Communication & Collaboration: Excellent written and verbal communication skills in English and regional languages to interact effectively with internal leadership and external clients/vendors.
Why Join Teachmint?
  • Be part of a mission-driven company transforming education through technology.
  • Work with high-impact teams solving real-world operational challenges.
  • Gain exposure to large-scale nationwide operations and partner networks.
  • Grow your career in a fast-paced, high-growth environment.
Join Teachmint and lead us in reshaping the future of education!

Disclaimer: Kindly note that Teachmint Technologies is an equal opportunity employer. We are dedicated
to providing equal opportunities in all aspects of employment, including recruitment, training, and
development of employees, which encompasses promotions, transfers, assignments, and various
benefits. Teachmint Technologies strictly prohibits discrimination in the workplace based on colour,
disability, marital status, nationality, race, religion, sex, sexual orientation, national or ethnic origins,
religious beliefs, or age.

Frequently Asked Questions

Is the salary disclosed for the Manager - Operations position at teachmint?
The salary for this Manager - Operations role at teachmint is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Manager - Operations position at teachmint located?
This Manager - Operations role at teachmint is based in Bangalore, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Manager - Operations role at teachmint full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Manager - Operations role in the Operations department at teachmint.
Which team or department does the Manager - Operations at teachmint belong to?
This Manager - Operations position is part of the Operations department at teachmint. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Manager - Operations position at teachmint?
Click the "Apply Now" button on this page. You will be redirected to teachmint's official application portal hosted on keka where you can submit your application directly.
When was the Manager - Operations job at teachmint posted?
This Manager - Operations position at teachmint was posted on Aug 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Manager - Operations
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