Manager, Placemaking and Bayview Experience (FTE)

MANAGER, PLACEMAKING AND BAYVIEW EXPERIENCE 

INVEST OTTAWA – BAYVIEW 

Bayview Yards sits at the center of Ottawa's innovation community. The Manager, Placemaking and Bayview Experience is the person who brings the building to life.

This role owns the tenant experience, the events portfolio, and the day-to-day operations of the site. You will lead a small team, manage licensee relationships directly, develop the placemaking strategy, and partner with the Director on the operational systems that keep everything running well. It is a role with genuine breadth: part people manager, part venue strategist, part community builder — with the autonomy to shape how one of Ottawa's most recognized spaces looks, feels, and functions.

• Corporate Pay Band D: $76,000-$114,000
• Hiring Salary Range: $76,000 - $104,500
• Reason for opening: Backfilling a Position

WHAT YOU WILL BE DOING 

Stakeholder & Tenant Experience

• Serve as the primary relationship manager and advocate for Bayview Yards licensees and tenants
• Ensure every guest, tenant, and partner interaction is welcoming, professional, and memorable
• Draft and manage all new and renewal license agreements; own and maintain the master license agreement
• Coordinate tours, space showings, and tenant onboarding
• Resolve tenant and licensee issues with care and responsiveness

Events & Venue Operations

• Oversee Bayview Yards' full events portfolio from strategy through to delivery
• Develop and evaluate event sales strategies, financial forecasts, and budget tracking
• Manage the Bayview experience budget with accountability for forecasting and expenditures
• Continuously assess AV and meeting technology needs; explore in-kind partnerships
• Oversee bookings and space management across the site

Placemaking & Community Engagement

• Lead development the development of a placemaking strategy, including art, café operations, and décor
• Identify creative approaches to community engagement that keep Bayview dynamic and referable
• Infuse diversity, equity, and inclusion principles into infrastructure, communications, and experience design
• Collaborate with strategic partners, tenants, and clients on pilots, demos, and new initiatives
• Serve as primary liaison with the Bayview Yards Marketing Strategist for communications and campaigns

Team Leadership

• Directly manage and coach a multi-functional team
• Partner with the Director on the rollout of digital tools including CRM, project management, and communications platforms

WHAT YOU HAVE ACCOMPLISHED/GAINED THROUGHOUT YOUR CAREER : 

• 5 years of experience leading teams in events, hospitality, venue operations, or a related stakeholder-facing environment
• Strong relationship-building skills — you're someone people trust and want to work with
• Comfort managing budgets, financial forecasts, and complex multi-stakeholder priorities
• A systems mindset: you think in processes and look for ways to make things run more smoothly
• Genuine curiosity about technology and how it can improve how a team works — you don't need to be a tech expert, but you're comfortable learning new platforms and bringing that comfort to your team
• An interest in AI and emerging tools as they apply to operations
• A commitment to equity, diversity, and inclusion as a core part of how you lead and design experiences
  

Do you have some of these skills but maybe not all?  We still encourage you to apply as we would love to review your unique application and learn more about you!

At Invest Ottawa and Bayview Yards, we know that diversity, inclusion and a sense of belongingness are critical success factors for globally competitive organizations and are required to drive sustainable wealth creation and prosperity across our region. We prioritize the creation of an inclusive culture and infuse diversity into our programs, operations and governance. As an equal opportunity employer that doesn’t simply accept difference but celebrates, support and thrives because of it, we invite all qualified candidates to apply, and especially encourage those who identify as members of underrepresented groups. 

Invest Ottawa and Bayview Yards are determined to provide a barrier-free work environment, starting with the hiring process. If you require accommodation during any phase of the evaluation process, please contact [email protected] to request specialized accommodation. Do know, all information received in relation to accommodation will be kept confidential. At Invest Ottawa and Bayview Yards, we are focused on doing better and committed to leading by example because it’s what’s best for us, our culture and our community. 

We may use AI-enabled tools during the recruitment process, including for interview note-taking and assessment support, to help our team stay present and engaged throughout interviews. These tools do not independently screen, assess, or select applicants, and all hiring decisions are made by people. We welcome inquiries about AI use and/or requests for accommodations at any stage of the hiring process. Personal information (including recordings, transcripts, summaries, and assessment-related materials) is safeguarded in accordance with our privacy policy and applicable Ontario privacy legislation.